Client Success Manager - Growth & Retention for MSP

GAM Tech; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A Managed Service Provider in Toronto is seeking an experienced Account Manager who will act as the primary point of contact for clients. The role requires a minimum of 5 years in Account Management and a strong understanding of IT service delivery. Ideal candidates will possess excellent communication skills and a proactive attitude. The position offers competitive salary, health benefits, and opportunities for professional development.

Benefits

Competitive base salary

Performance commissions

Comprehensive health and dental benefits

Paid time off and flexible work options

Professional development opportunities

Qualifications

• Minimum 5 years of experience in Account Management or Client Success.
• Proven success in managing multiple client relationships.
• Strong understanding of IT service delivery models and cybersecurity fundamentals.

Responsibilities

• Act as the primary point of contact for assigned clients.
• Conduct regular client business reviews to assess satisfaction.
• Collaborate with internal teams to ensure high-quality service delivery.

Skills

Account Management

Client Success

Communication

Relationship Building

Analytical Mindset

Tools

HubSpot

HaloPSA

Job description

A Managed Service Provider in Toronto is seeking an experienced Account Manager who will act as the primary point of contact for clients. The role requires a minimum of 5 years in Account Management and a strong understanding of IT service delivery. Ideal candidates will possess excellent communication skills and a proactive attitude. The position offers competitive salary, health benefits, and opportunities for professional development.