Client Success Manager - Drive Growth in Smart Buildings

Medium; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading submetering provider in Toronto is seeking a Client Success Manager to develop strong client relationships, manage inquiries, and support account growth strategies. The ideal candidate has over 5 years of experience in a business-to-business customer service role. This role offers comprehensive benefits including health coverage from day one, retirement planning, and professional development support.

Benefits

100% company covered health and dental benefits from day 1

Deferred Profit Sharing Plan (DPSP) and RRSP Matching

Annual fees for professional designation covered

Paid personal and sick days

Summer hours

Company sponsored social events

Qualifications

• Minimum of 5 years’ experience in a customer service role with a business-to-business focus.
• Proven ability to prioritize, solve, and escalate challenges.
• Excellent written and verbal communication skills.

Responsibilities

• Develop strong relationships with a defined portfolio of clients.
• Support the development and execution of account growth strategies.
• Ensure timely resolution of all inquiries.

Skills

Customer-centric mindset

Analytical skills

Decision making

Effective communication

Education

University/College preferred

Tools

MS Office (Word, Excel, PowerPoint)

CRM databases (Salesforce, CC&B)

Job description

A leading submetering provider in Toronto is seeking a Client Success Manager to develop strong client relationships, manage inquiries, and support account growth strategies. The ideal candidate has over 5 years of experience in a business-to-business customer service role. This role offers comprehensive benefits including health coverage from day one, retirement planning, and professional development support.