Client Success Manager (Account Manager)

Boldr; Canada; On-site; CAD 70,000 - 90,000; Full time

Job summary

A global B-Corp focused on client experiences is seeking a Client Success Manager to enhance client satisfaction and ensure they maximize the value of services. You will manage strategic clients and collaborate closely with the Customer Experience Managers to provide outstanding service in a fast-paced environment. Ideal candidates should possess client management skills and a strong consultative approach. This role is based in Canada, and we are looking for dynamic individuals who can embody authenticity and empathy in their work.

Qualifications

• Experience in client success management or a related field is preferred.
• Strong communication and interpersonal skills to build relationships with clients.
• Ability to work in a fast-paced, consultative environment.

Responsibilities

• Manage strategic clients to ensure they maximize value from services.
• Collaborate with Customer Experience Managers to enhance client satisfaction.
• Identify opportunities for upselling and cross-selling services.

Skills

Client management

Communication skills

Problem-solving

Consultative selling

Empathy

Education

Bachelor's degree or equivalent experience

Job description

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

The Client Success Team works to ensure that our Clients are maximizing the value they are receiving from our services, passionate about providing an outstanding experience, and delivering revenue for our business in a fast-paced, consultative environment. As a Client Success Manager, you’ll be managing Clients that are of strategic importance, working closely with Customer Experience Managers to drive