Client Success Manager

Snaphunt; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

A growing services company in Toronto is seeking an organized and goal-driven Client Services professional. You'll manage client inquiries, provide administrative support, and aid in service improvement initiatives. An ideal candidate has 1+ years of experience in a relevant role and strong communication skills. This position offers flexible working options and opportunities for career growth.

Benefits

Flexible working options

Opportunities for career growth & development

Qualifications

• At least 1 year experience within an Admin Assistant or Client Services role.
• Experience ideally within Professional Services, Financial Services, or Healthcare & Lifesciences.
• Adept at working with multiple stakeholders.

Responsibilities

• Act as the primary point of contact for clients.
• Perform root cause analysis and work with stakeholders on improvements.
• Develop account plans to enhance service delivery.
• Coordinate meetings and make travel arrangements.

Skills

Interpersonal skills

Organizational skills

Problem-solving

Communication skills

Networking

Computer skills (MS Word, Excel, PowerPoint)

Job description

The Role

You will be responsible for :

• Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
• Working closely with internal stakeholders to solve client issues.
• Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
• Developing account plans to enhance service delivery.
• Working closely with Team Executives as well as other support functions to provide proactive and effective general administrative assistance across a diverse range of tasks.
• Scheduling and coordinating meetings.
• Making travel arrangements and preparing expense reports.
• Providing other organisational support such as ordering supplies and equipment.

Ideal Profile

• You have at least 1 year experience within a Admin Assistant or Client Services role, ideally within the Professional Services, Financial Services and Healthcare & Lifesciences industry.
• You are organised and have good interpersonal skills.
• You have good computer skills ( MS Word, Excel, Powerpoint).
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
• You are a strong networker & relationship builder
• You enjoy finding creative solutions to problems
• You are highly goal driven and work well in fast paced environments
• Applicants must be located in united states or Canada

What's on Offer?

• Opening within a company with a solid track record of success
• Flexible working options
• Opportunities for career growth & development