Client Success Manager

WiredScore Ltd.; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Enhanced parental leave

Health insurance

Life insurance

Income protection insurance

Flexible hybrid working

Remote working budget

Monthly internet stipend

Annual learning and development budget

Job summary

WiredScore Ltd. is seeking a commercially minded Client Success Manager to join our North American team.

You will own a portfolio of commercial real estate clients, driving renewals, strengthening strategic relationships and identifying opportunities to grow accounts across our combined offering. You’ll be a trusted advisor delivering measurable value and helping leading real estate organisations navigate the future of connectivity.

Qualifications

• Experience in Client Success, Account Management or a similar commercial, client-facing role.
• Background in commercial real estate, PropTech, B2B SaaS, telecommunications, connectivity or technology infrastructure.
• Understanding of commercial real estate stakeholders, including landlords, asset managers and developers.
• Track record of driving renewals, client retention and account growth.
• Confidence building relationships with senior stakeholders and leading commercial conversations.

Responsibilities

• Own renewals & retention: Drive renewal revenue, manage client health and build long-term partnerships across your portfolio.
• Identify upsell, cross-sell and expansion opportunities across WiredScore certifications and Meter's connectivity solutions.
• Build strategic relationships: Engage stakeholders from property and asset managers through to senior executives and C-suite decision-makers.
• Champion better connectivity: Help clients understand how digital infrastructure and smart building technology can improve building performance and tenant experience.
• Develop Meter opportunities: Work with commercial and technical teams to understand client connectivity challenges and identify where Meter's infrastructure solutions can deliver additional value.

Skills

Client Success

Account Management

Commercial Real Estate

PropTech

B2B SaaS

Telecommunications

Stakeholder Management

Job description

Great connectivity should be standard in every commercial building. We're helping make that happen.

WiredScore is the global leader in digital connectivity and smart building certifications, working with over 1,000 of the world's leading real estate owners and developers across 45 countries. In 2026, we joined forces with Meter, a leading provider of enterprise internet infrastructure.

Together, we're combining building intelligence, connectivity expertise and networking infrastructure to transform how commercial buildings connect and operate.

The opportunity

We're looking for a commercially minded Client Success Manager to join our North American team and help shape the next chapter of WiredScore and Meter's growth.

You'll own a portfolio of commercial real estate clients, driving renewals, strengthening strategic relationships and identifying opportunities to grow accounts across our combined offering.

This isn't just about keeping clients happy. It's about becoming a trusted advisor, delivering measurable value and helping some of the world's leading real estate organisations navigate the future of connectivity.

What you'll be doing

• Own renewals & retention: Drive renewal revenue, manage client health and build long-term partnerships across your portfolio.
• Identify growth opportunities: Identify upsell, cross-sell and expansion opportunities across WiredScore certifications and Meter's connectivity solutions.
• Build strategic relationships: Engage stakeholders from property and asset managers through to senior executives and C-suite decision-makers.
• Champion better connectivity: Help clients understand how digital infrastructure and smart building technology can improve building performance and tenant experience.
• Develop Meter opportunities: Work with commercial and technical teams to understand client connectivity challenges and identify where Meter's infrastructure solutions can deliver additional value.

What we're looking for

• Experience in Client Success, Account Management or a similar commercial, client-facing role.
• A background in commercial real estate, PropTech, B2B SaaS, telecommunications, connectivity or technology infrastructure.
• Understanding of commercial real estate stakeholders, including landlords, asset managers and developers.
• A track record of driving renewals, client retention and account growth.
• Confidence building relationships with senior stakeholders and leading commercial conversations.
• A proactive, commercially driven mindset, with the ability to identify opportunities and turn relationships into results.
• Strong communication skills and an interest in how technology is transforming commercial real estate.

You’ll join a growing global business at an exciting point in its journey, working at the intersection of real estate, technology and connectivity.

You’ll have the opportunity to own meaningful client relationships, influence commercial outcomes and help bring WiredScore and Meter’s combined vision to life.

Ready to help shape the future of connectivity in commercial real estate? We’d love to hear from you.

Please note: This advert provides a shortened overview of the opportunity. The full job description, including responsibilities and requirements, is available on our careers page.

What we offer

• Enhanced parental leave
• Health insurance, Life insurance, and income protection insurance
• Statutory annual leave, public holidays, and office closure between Christmas and New Year
• Flexible hybrid working & 1 Work From Anywhere week per quarter
• Remote working budget to support your home office environment
• Monthly internet stipend
• Annual learning and development budget of $1000 USD

Diversity & Inclusion

WiredScore celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which thrives on the diversity and inclusion of everyone in the team. We are eager to hear from a diverse range of candidates. If this opportunity is interesting as a permanent role with a degree of flexibility, please discuss this with us. Disabilities are not a barrier to employment at WiredScore.