Client Success Manager

Jonas Software UK; Canada; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading software company in Canada is looking for a Client Success Manager who will manage and grow strategic client relationships, drive product adoption, and ensure successful renewals. The ideal candidate has 2-5 years of experience in Customer Success or Account Management within SaaS, strong communication skills, and the ability to influence at the executive level. This full-time role offers a competitive salary and involves collaborating closely with various teams to optimize the client experience.

Qualifications

• 2 – 5 years of Customer Success or Account Management experience.
• Proven ability to manage mid-market or enterprise accounts.
• Ability to prioritize and manage multiple accounts in a fast-paced environment.

Responsibilities

• Own the end-to-end customer lifecycle, driving adoption and engagement.
• Manage renewal strategy and execution for seamless contract renewals.
• Conduct regular value and goal alignment conversations with clients.

Skills

Customer Success Management

Account Management

Stakeholder Management

Technical proficiency with software

Excellent communication

Education

Bachelor’s degree in Business, Communications, or related field

Tools

Salesforce

Job description

Client Success Manager – Jonas Club – Markham, ON

Compensation & Role Details

Expected Salary Range: $55,000 - $70,000 CAD depending on experience and qualifications.

Role Type: New Role. AI Disclosure: AI may be used during the hiring process.

THE COMPANY

Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client‑oriented and technology‑driven software application company. Jonas Software is the leading provider of enterprise management software solutions to the Private and Semi‑private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage and Attractions & Leisure, Fitness & Sports industries. Within these independent vertical markets, Jonas boasts 12 distinct brands, all of which are respected and longstanding leaders within their own domain. Jonas’ vision is to be the branded global leader across the aforementioned seven vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software for Life and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 8,000 customers worldwide in 15 countries.

POSITION

The Client Success Manager is responsible for managing and growing strategic client relationships by driving product adoption, ensuring value realization, and securing successful renewals. This role serves as the primary post‑sale contact for assigned clients, working cross‑functionally to deliver a seamless and impactful customer experience. The Client Success Manager contributes directly to revenue retention, expansion, and client satisfaction across their portfolio.

JOB RESPONSIBILITIES

• Own the end‑to‑end customer lifecycle, driving adoption, engagement, and value realization.
• Manage renewal strategy and execution, proactively identifying risks and ensuring seamless contract renewals.
• Conduct regular value and goal alignment conversations with clients, including leading or supporting strategic account reviews with the Territory Client Managers.
• Develop and maintain client success plans that capture objectives, adoption goals, and measurable outcomes.
• Monitor client health indicators and usage analytics to anticipate risks and implement proactive engagement strategies.
• Collaborate closely with Sales, Product, Support, Marketing, and Professional Services to ensure customer needs are met and challenges resolved.
• Identify opportunities for product expansion and additional value creation within client organizations.
• Stay up to date on product capabilities and industry trends to guide clients effectively and maximize their outcomes.

JOB QUALIFICATIONS

• Bachelor’s degree in Business, Communications, or a related field, or equivalent professional experience.
• 2 – 5 years of Customer Success, Account Management, or related client‑facing experience in SaaS or enterprise software, with a proven ability to manage mid‑market or enterprise accounts.
• Strong relationship‑building and stakeholder management skills, including comfort influencing at the executive level.
• Technical proficiency with software systems, including the ability to understand product capabilities, interpret usage / health data, and connect them to business value.
• Excellent communication skills, both written and verbal, including experience leading presentations or strategic conversations.
• Ability to prioritize and manage multiple accounts in a fast‑paced environment.
• Familiarity with Salesforce (or another enterprise CRM system).

ADDITIONAL INFORMATION

Business Unit: Jonas Club

Scheduled Weekly Hours: 37.5

Worker Type: Regular

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals comprising a cross‑section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia, New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P / TSX 60.