Client Success & Implementations Lead

knak.; Canada; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading SaaS company based in Canada is seeking an Implementations Manager to join their Customer Success team. Responsible for new client onboarding and ensuring their success, you will provide expert guidance and maintain high-quality standards in project execution. The ideal candidate will have 3+ years in a similar role, exceptional communication skills, and experience with relevant tools like Marketo and Salesforce. This position offers a competitive salary and a rewarding work environment focused on growth and culture.

Benefits

Competitive salary

Equity in the company

Paid vacation

Life leave days

Team lunches and off-sites

Qualifications

• 3 years experience in Customer Success or Implementations role.
• Experience with project management and complex tasks.
• Ability to run group training sessions and understand client needs.

Responsibilities

• Lead point of contact for new clients during implementation.
• Provide best practices and expertise for client success.
• Ensure timely and quality completion of projects.

Skills

Customer Success experience

Project management

Exceptional communication skills

Problem-solving skills

Multi-tasking abilities

Tools

Marketo

Salesforce

Pardot

Eloqua

Job description

A leading SaaS company based in Canada is seeking an Implementations Manager to join their Customer Success team. Responsible for new client onboarding and ensuring their success, you will provide expert guidance and maintain high-quality standards in project execution. The ideal candidate will have 3+ years in a similar role, exceptional communication skills, and experience with relevant tools like Marketo and Salesforce. This position offers a competitive salary and a rewarding work environment focused on growth and culture.