Client Success Coordinator

#paid; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading marketing platform in Toronto is seeking a Client Success Coordinator to support campaign execution. You will manage creator relationships, oversee workflow, and ensure the timely delivery of campaign objectives. The ideal candidate excels in a fast-paced environment, has strong attention to detail, and possesses excellent communication skills. This role offers competitive benefits and opportunities for career growth.

Benefits

Flexible vacation policy

Competitive health benefits

Learning and development budgets

Qualifications

• Experience in a fast-paced environment with attention to detail.
• Ability to manage multiple priorities and competing deadlines.
• Proactive in seeking feedback for self-improvement.
• Strong with numbers, able to share insights effectively.
• Engagement with trending social media platforms.

Responsibilities

• Communicate clearly with creators for campaign execution.
• Manage internal workflows and creator relationships.
• Review briefs and content, providing feedback.
• Collaborate with internal teams on campaign progress.
• Collect data for campaign reporting and analysis.

Skills

Attention to detail

Timeline management

Client relationship management

Analytical skills

Social media engagement

Job description

About Us

At #paid, we’re on a mission to empower creators to do what they love—create. Our marketplace connects vetted creators with some of the world’s most iconic brands, like McDonald’s, Samsung, and Disney, fostering authentic collaborations that drive real business results. We’ve built a marketplace that solves big challenges in the creator ecosystem, from fair pricing to algorithmic matching and content usage rights, ensuring every partnership is seamless and impactful.

With our proprietary technology and an unwavering commitment to trust and transparency, we’re revolutionizing the way brands and creators come together to make magic. Rated #1 for customer support and managed services, #paid is leading the creator marketing space. Through innovative technology and a team of ambitious humans, we're transforming the future of the creator economy.

The Role

As a Client Success Coordinator, you play a pivotal role in supporting Senior Client Success Managers and Client Success Managers, by ensuring campaigns are executed successfully from start to finish. You are the go-to person for managing all internal workflows post-sale, including managing creator relationships. You independently and confidently manage day to day tasks while understanding when to pull in the CSM for support and provide them with clear status updates. You take 100% responsibility and are accountable that all processes run smoothly and that the campaign meets both client expectations and internal standards.

If you're successful

• You will fully own creator communication. You will communicate clearly and effectively to ensure everyone has all the information needed to successfully execute the campaign
• Your timeline management skills are top notch and you take 100% ownership on meeting deadlines.
• You will own the entire creator content process, including reviewing creator briefs, sharing feedback, reviewing concepts/content, and scheduling content posting
• You will collaborate closely with internal teams, including Creator Operations and Paid Media to move the campaign forward
• You will be a campaign reporting wiz, collect Post Campaign Analysis data, build graphs and additional reporting results
• You will have a strong working relationship with the CSM you are partnering with, proactively flagging any concerns, sharing status updates, arming them with the information they need to successfully support the clients

You're perfect for the role if

• You have experience in a fast paced environment and have strong attention to detail
• You can manage multiple action items simultaneously, juggle competing priorities, and remain detail-oriented throughout
• You are committed to self-improvement, proactively seeking feedback from clients, key stakeholders, your manager, and peers. You take active steps to grow and develop your skills
• You are client-obsessed and will do whatever it takes to keep your clients happy. You excel at creating meaningful relationships, deeply understanding client goals, and ensuring clients feel valued
• You are strong with numbers and highly analytical. You can tell compelling stories with data, effectively sharing relevant insights with clients
• Your friends call you a social media expert! You regularly engage with platforms like Instagram, Facebook, TikTok, and other trending social channels to connect and get inspired by creators

About you

• You thrive in a fast-paced environment where accuracy and precision are critical
• You bring strong attention to detail, ensuring flawless execution across all aspects of a campaignYou anticipate challenges before they arise and develop proactive solutions
• You are comfortable thinking on your feet and pivoting quickly to keep projects on track
• You are adaptable and open to taking on new responsibilities as business needs evolve

Why #paid

• We are a group of passionate and thoughtful people working together to fundamentally change the way brands are built while empowering creators to make a living doing what they love
• We are growing quickly! Plus, #paid is the highest-rated platform on the popular G2 Crowd software review website
• We have all the fun perks you’d expect—flexible vacation policy, competitive vision, dental and health benefits, team offsites and working hubs, and socials (yes, even remotely!)
• We invest in our team members, with L&D budgets and RRSP/401K Matching Programs
• We are proud of our culture and care about it deeply—we live by our team values and are always trying to make #paid a better company today than it was yesterday
• We empower learning through meaningful career progression and the autonomy to test new ideas

Equal Employment Opportunity

#paid is an equal opportunity employer and as such, we do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.

We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their best and authentic selves to work.

If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.