Client Solutions Receptionist

Litco Law; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A reputed legal firm located in Canada is seeking a dedicated Client Solutions Receptionist. This role is the first point of contact for clients, responsible for answering calls and providing exceptional service. The ideal candidate must have strong communication skills, attention to detail, and experience in client service. Join a thriving team that offers a supportive environment, health benefits, unlimited vacation, and professional development opportunities.

Benefits

Health and wellness benefits

Unlimited paid vacation

Learning and development opportunities

In-house book club

Qualifications

• Experience in a client service, call center, or retail related field.
• Can work efficiently and with integrity under pressure.
• Ability to prioritize and manage tasks effectively.

Responsibilities

• Answer all incoming phone calls using a multi-line phone system.
• Provide exceptional client service to all callers.
• Direct inquiries to the correct desk and track incoming calls.

Skills

Fluency in English

Excellent phone manner

Communication skills

Problem-solving

Attention to detail

Client service experience

Job description

Who We Are

At Litco Law, we are known for our extraordinary and unsurpassed firm culture – and for the people behind that culture. We’ve been recognized as a Canadian Top Employer and as one of Canada’s Most Admired Corporate Cultures and know that this kind of success only happens when you have amazing people on your team who are passionate about their work, the company, and their clients.

By joining Litco Law, you will be part of an incredible team of passionate, purpose-driven people who believe in excellence and focus on doing their best work every day. Our core values guide everything we do and are reflected in how we interact with our clients, team members, and community.

Meet our Client Solutions team here!

How You’ll Make a Difference

When a new client contacts Litco Law, our Client Solutions are the first ones they speak with. The Client Solutions team is responsible for making that first connection with potential clients and ensuring that every interaction with us is positive right from day one. We are committed to ensuring that anyone contacting our team, whether over the phone or in person, receives immediate assistance and is left with a positive impression of our team. We are therefore looking to add a dedicated Client Solutions Receptionist to our Client Solutions department.

As the first point of contact for all incoming callers, the Client Solutions Receptionist will be responsible for answering all back of house main line calls and operating a multi-line phone system to make sure no caller is left waiting for our help. They will ensure that all clients are left with a fantastic first impression of our firm through warm, welcoming service.

You will:

• Establish trust and confidence in our firm's services by providing exceptional client service to all callers
• Answer all incoming phone calls and operate a multi-line phone system to make sure no call is missed or ignored
• Assist clients by answering questions or directing inquiries to the correct desk, whether that be over the phone, email, or live chat
• Answer initial calls from prospective clients and obtain basic information about injuries and incidents before transferring new leads to our Client Intake Specialists
• Correctly track all incoming client calls in our file management software and communicate issues or follow up requirements with other team members
• Be available to assist other departments or team members with ongoing client communications and administrative tasks as needed
• Help clients find a solution, even if we’re not it

Who You Are

• Are fluent in English and have been complimented on your excellent phone manner and communication skills
• Love working with people and providing support to clients and team members
• Can think outside the box and be creative in resolving client concerns
• Know how to prioritize and manage your tasks effectively
• Have exceptional attention to detail with a high level of accuracy
• Can work efficiently and with integrity under pressure
• Have experience in a client service, call centre, or retail related field

What We Offer

At Litco Law, we know that a caring team is a team that is cared for. Just a few of the perks of joining our team include…

High-performance culture

You can be a dreamer, and you’re not the only one. Thrive in our A-player community of high-achieving visionaries with a passion for finding ways to make a positive impact.

Learning and development opportunities

We will support and invest in your evolution and improvement because we believe that exceptional people crave the opportunity to grow.

Freedom and responsibility

We have a culture of freedom and responsibility, which means hiring talented people and then getting out of their way. We believe in trust and transparency, flexibility, recognition, and appreciation.

Health and Wellness benefits

The well-being of our team members always comes first. Health benefits, a virtual employee assistance program, and a flexible health and wellness spending account are just a few of the ways we support our team.

In-house book club

We get paid to read! At Litco Law, we believe in rewarding our team members for investing time in their personal and professional development.

Flexibility

Yes, the rumours are true! We offer unlimited paid vacation and a hybrid model for working remotely and in-office.

Check out our Careers website here to learn more.

We Are Growing Fast. Join Us.

Litco Law provides a home for the mountain climbers, dreamers, and hardworking people who want to make a difference in the world. We offer multiple locations, state-of-the-art technology to support our clients and team members, and a workplace culture like no other. Join us today.