Client Solutions Manager

Gallagher; London; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading insurance brokerage based in Ontario is seeking a Client Solutions Manager to manage a portfolio of clients and deliver exceptional service. The role involves policy management, client interactions, and driving business retention through strong relationships. Candidates should have over 2 years of personal lines account management experience and should hold valid RIBO licensing. The position offers a hybrid work environment and a competitive salary with various benefits.

Benefits

Flexible medical & dental coverage

Life and AD&D Insurance options

Retirement savings including RRSP

Employee Stock Purchase Plan

Educational expense reimbursement

Paid sick days and personal days

Discounted gym membership

Qualifications

• 2+ years of Personal Lines Account Management experience, preferably in a Brokerage.
• RIBO licensing in good standing.
• Pursuing or willing to pursue relevant insurance certifications.

Responsibilities

• Manage a designated portfolio of clientele and business retention.
• Analyze accounts at renewal and place required coverage.
• Respond quickly to client inquiries and maintain turnaround time.
• Identify upselling and cross-selling opportunities.

Skills

Personal Lines Account Management

Client relationship building

Insurance market knowledge

Detail-oriented

Collaboration

Education

RIBO licensing

CIP, CAIB, CRM certifications

Tools

EPIC

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics provide a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Join our Personal Lines team! As a Client Solutions Manager on the Personal Lines team, you will be managing a book of business and working directly with clients in delivering the world‑class customer service Gallagher is so well known for. Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all.

Work Environment

Hybrid (Agile) – We at Gallagher enjoy the benefits of working remotely while also collaborating and interacting with each other in the office. This position can be based out of Gallagher's London, Mississauga, or Stoney Creek office locations in Ontario.

How you'll make an impact

• Supporting a designated portfolio of clientele, playing a meaningful role in business retention and building upon customer relationships.
• Analyze accounts at renewal, taking the vital steps in placing coverage required by the client, re‑marketing when required, adhering to binding authority set out by carriers.
• Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
• Identify upselling and cross‑selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
• Consistently acting to upgrade insurance market knowledge, staying ahead of new products and policy changes.

About you

• You bring 2+ years of Personal Lines Account Management experience, preferably in a Brokerage environment.
• RIBO licensing in good standing.
• Pursuing or willingness to pursue relevant insurance certifications or education (i.e., CIP, CAIB, CRM, etc.) highly preferred.
• Knowledge of EPIC is an asset.
• Being in a fast‑paced, multifaceted environment brings out the best in you; you’re always able to prioritize efficiently which allows you to exceed client expectations every time.
• Working collaboratively and building relationships comes naturally to you, whether that’s with clients or colleagues – people love working with you.
• Always maintaining a keen eye for detail comes easy and is a key part of what has made you successful in your past roles.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household’s needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Equal Employment Opportunity

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.