Client Solutions Leader — Escalations & Trading Expertise

Scotiabank; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading bank in the Americas is seeking a Client Solutions Manager in Toronto, Ontario. The role involves managing client escalations and contributing to the success of Trading & Service. Candidates should have at least 2 years of experience in the brokerage industry, excellent interpersonal skills, and fluency in French is an asset. This position is full-time and offers a dynamic environment for personal and professional development.

Qualifications

• Minimum of 2 years of brokerage industry experience required.
• Subject matter expert in trading and market mechanics.
• Proven track record in coaching others.

Responsibilities

• Handle all client escalations through various channels.
• Contribute to the overall success of Trading & Service.
• Ensure compliance with Bank Guidelines for Business Conduct.

Skills

Excellent interpersonal skills

Fluency in French

Strong analytical abilities

Time management skills

Coaching and support skills

Education

Post-secondary education in business or related discipline

Canadian Securities Course (CSC)

Conduct and Practice Handbook (CPH)

Derivatives Fundamentals and Options Licensing (DFOL)

Job description

A leading bank in the Americas is seeking a Client Solutions Manager in Toronto, Ontario. The role involves managing client escalations and contributing to the success of Trading & Service. Candidates should have at least 2 years of experience in the brokerage industry, excellent interpersonal skills, and fluency in French is an asset. This position is full-time and offers a dynamic environment for personal and professional development.