Client Services Specialist – Lab Support & Coordination

AGAT Laboratories; Eastern Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading full-service laboratory is seeking a Client Services Administrator in Kingston, Ontario. This role involves assisting the Client Services Team with customer support and administrative tasks, requiring excellent communication skills and attention to detail. Ideal candidates should have at least 1 year of customer service experience and be confident with computer systems. The position offers a competitive benefits package, including health care and professional development opportunities, fostering a positive workplace culture.

Benefits

Comprehensive health, dental, and vision care

Paid vacation and flexible sick time

Employee Assistance Program (EAP)

Long-term disability and life insurance

Professional development opportunities

Qualifications

• Minimum 1 year customer service experience required.
• Confident computer skills using Microsoft Office applications.
• Excellent organization and time management skills are essential.

Responsibilities

• Assist the Client Services Team with customer support.
• Ensure client requests are completed in a timely manner.
• Provide backup support for Client Service Representatives.

Skills

Customer service experience

Computer skills (Outlook, Microsoft Office, Excel)

Attention to detail

Excellent communication

Organization and time management

Education

Diploma or Degree in Science or Administration

Tools

Laboratory Information Management Systems (LIMS)

Job description

A leading full-service laboratory is seeking a Client Services Administrator in Kingston, Ontario. This role involves assisting the Client Services Team with customer support and administrative tasks, requiring excellent communication skills and attention to detail. Ideal candidates should have at least 1 year of customer service experience and be confident with computer systems. The position offers a competitive benefits package, including health care and professional development opportunities, fostering a positive workplace culture.