Client Services Scheduler & Care Coordination

VON Canada (Ontario); Sarnia; On-site; CAD 45,000 - 55,000; Full time

Job summary

A prominent community care organization in Sarnia seeks a Client Service Associate to facilitate new client intakes and manage service provider assignments. Responsibilities include maintaining schedules, ensuring quality care, and utilizing Procura software. Candidates should have a high school diploma and customer service experience. This role offers full-time working hours, with a dynamic schedule that includes days, evenings, and weekends.

Qualifications

• High school diploma and office administration certificate or equivalent experience required.
• A minimum of 1 year of experience in a scheduling environment preferred.
• Experience in health care environment preferred.

Responsibilities

• Maintain service provider schedules as directed.
• Utilize customer service skills to obtain client information.
• Monitor quality and safety of care through the CellTrak Portal.

Skills

Planning and organizing

Fast-paced environment

Communication skills

Problem-solving

Collaboration

Customer service

Computer software proficiency

Keyboarding (min 45 wpm)

Education

High School diploma

Office administration certificate

University/college education

Medical terminology certificate

Tools

MS Office programs

Procura software

Job description

A prominent community care organization in Sarnia seeks a Client Service Associate to facilitate new client intakes and manage service provider assignments. Responsibilities include maintaining schedules, ensuring quality care, and utilizing Procura software. Candidates should have a high school diploma and customer service experience. This role offers full-time working hours, with a dynamic schedule that includes days, evenings, and weekends.