Client Services Representative

National Veterinary Associates; Barrie; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading veterinary care provider in Barrie, Ontario is seeking a Client Services Representative to join their compassionate team. The ideal candidate will have 2–3 years of experience in a similar role, strong empathy for clients, and excellent organizational skills. Responsibilities include greeting clients, managing communications, and assisting with client care. This position offers an opportunity to work in a supportive environment committed to diversity and inclusion.

Qualifications

• 2–3 years of experience as a Client Services Representative, preferably in health care.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Greet clients and patients warmly.
• Manage incoming emails, texts, and phone calls.
• Schedule and process payments accurately.
• Counsel clients on basic nutrition and care instructions.

Skills

Strong empathy

Detail-oriented

Excellent organizational skills

Strong communication skills

Comfort with animals

Education

2–3 years of experience in a client services role

Proficiency with Microsoft Office

Job description

Join Our Pack at Allandale Veterinary Hospital

Allandale Veterinary Hospital is seeking a caring, compassionate, and highly organized animal lover to join our fast-paced, skilled team of veterinary professionals. This is an exciting opportunity for someone who values exceptional client and patient experiences and wants to make a real difference.

If this sounds like your purr‑fect fit, we’d love to hear from you.

Key Responsibilities

• Greet clients and patients by name with warmth and compassion
• Triage client concerns to ensure appointments are booked accurately
• Manage incoming emails, texts, and phone calls
• Efficiently and accurately process payments
• Schedule future appointments within appropriate timelines
• Complete daily reports and assigned tasks
• Admit patients for appointments, surgeries, and procedures
• Weigh patients upon arrival
• Counsel clients on basic nutrition, pre- and post-operative care, and treatment instructions
• Promote hospital goods and services to clients
• Address client concerns and questions, referring to the appropriate veterinarian or supervisor when necessary
• Accurately place medication and food orders
• Coordinate smooth client and patient flow within the hospital
• Maintain cleanliness according to hospital checklists

Skills & Abilities

• Strong empathy, understanding, and emotional support for clients
• Calm and caring demeanor when handling patients
• Comfort and passion for working with all types of animals
• Detail-oriented with excellent organizational and multi-tasking skills
• Team-oriented with strong interpersonal and communication (verbal, written, and telephone) skills
• Ability to maintain confidentiality

Required Qualifications

• 2–3 years of experience as a Client Services Representative, preferably in health care (animal or human)
• Proficiency with current technology, including Microsoft Office and email systems
• Flexibility to work various shifts, including evenings and weekends

Preferred (but not required – we are happy to train):

• At least 1 year of experience in a veterinary hospital
• Familiarity with Cornerstone software
• Basic understanding of medical terminology

If you have the skills above, along with a love for animals, please apply with your cover letter and resume — we can’t wait to meet you.

At NVA Canada diversity and inclusion are an important part of our everyday reality.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.