Client Services Manager - Retirement Solutions (Hybrid)

Manulife; Montreal; Hybrid; CAD 83,000 - 150,000; Full time

Job summary

A leading financial services provider in Montreal is seeking a Manager, PSS Client Services to manage client experience in Group Retirement Solutions. Key responsibilities include leading the team, ensuring service quality, and acting as an escalation point for clients. Ideal candidates will have strong customer service and leadership skills, along with experience in change management. This role offers a competitive salary and hybrid working arrangements.

Benefits

Competitive salary and benefits packages

Professional development and leadership opportunities

Flexible work policies

Wellness benefits

Qualifications

• Superior customer service and relationship management skills.
• Change management experience with proven ability to implement change.
• Excellent influencing and negotiation skills.

Responsibilities

• Manage and deliver the client experience within Group Retirement Solutions.
• Lead staff and ensure quality of service.
• Act as an escalation point for clients and internal partners.

Skills

Customer service

Relationship management

Change management

Communication skills

Influencing skills

Leadership

Job description

A leading financial services provider in Montreal is seeking a Manager, PSS Client Services to manage client experience in Group Retirement Solutions. Key responsibilities include leading the team, ensuring service quality, and acting as an escalation point for clients. Ideal candidates will have strong customer service and leadership skills, along with experience in change management. This role offers a competitive salary and hybrid working arrangements.