Client Services Lead — Growth & Strategy (Hybrid)

Fintel Connect; Vancouver; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading affiliate marketing firm in Vancouver is seeking a Client Service Manager to lead a team in enhancing client satisfaction and engagement. You will be responsible for developing strategic plans to achieve client goals and mentoring your team to foster their growth. The ideal candidate has significant experience in client services, particularly in performance marketing, and strong leadership skills.

Benefits

Competitive base salary

Comprehensive health benefits

5 Paid personal days

Paid volunteer time

Hybrid schedule with remote work

Frequent team events

Qualifications

• 5 years of experience in client services or performance marketing.
• 2 years of direct people management experience.
• Proficiency with marketing analytics tools.

Responsibilities

• Lead and mentor a team of Client Service professionals.
• Develop and execute strategic plans for client accounts.
• Manage and grow client relationships effectively.

Skills

Client relationship management

Strategic planning

Performance coaching

Problem-solving

Cross-functional collaboration

Education

Bachelor's degree in Marketing or related field

Master's degree in Digital Marketing (preferred)

Tools

Salesforce

HubSpot

Job description

A leading affiliate marketing firm in Vancouver is seeking a Client Service Manager to lead a team in enhancing client satisfaction and engagement. You will be responsible for developing strategic plans to achieve client goals and mentoring your team to foster their growth. The ideal candidate has significant experience in client services, particularly in performance marketing, and strong leadership skills.