Client Services Lead (CUPE-59) Temporary

TCU Place; Saskatoon; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading event venue is seeking a Client Services Lead to join the Box Office team. This front-line role is vital for supporting theatre and convention operations through exceptional service and efficient administration. The contract averages 30 hours per week with potential for extension. Ideal for passionate individuals with a background in hospitality or events.

Qualifications

• Minimum two years of related experience in the hospitality, convention, or theatre industry.
• Familiarity with box office operations and procedures is considered an asset.
• Acceptable current Criminal Record Check (CRC) required.

Responsibilities

• Provide administrative support for events including mailings and invoice preparation.
• Coordinate show set-up and group sales.
• Sell tickets to customers in person, over the phone, and online.

Skills

Customer service

Event coordination

Communication skills

Organizational skills

Problem-solving

Cash handling

Education

Post-secondary diploma in Business, Tourism, or a related field

Tools

Microsoft Word

Microsoft Excel

AudienceView

Momentus

Job description

Job Opportunity: Client Services Lead - Box Office (Temporary, 12-Month Contract)

TCU Place is seeking an enthusiastic and customer-focused Client Services Lead, to join our Box Office team. This front-line position plays a key role in supporting both our theatre and convention operations through professional client service, efficient box office administration, and event coordination support.

This is a temporary 12-month contract with the potential to extend or move to permanency following the term. The Client Services Lead's work schedule averages 30 hours per week, with flexibility required to accommodate varying event and operational demands.

Key Responsibilities

• Provide administrative support for events, including mailings, invoice preparation, audits, and reporting.
• Coordinate show set-up and group sales; liaise with promoters and sponsoring clients from setup to completion.
• Enter and maintain client and event information in Momentus (event management software) and follow up with corporate suite and box clients post-event.
• Generate reports from Momentus to assist with monthly budget forecasting, theatre rental activity, attendance, and other metrics.
• Sell tickets to customers in person, over the phone, and online through AudienceView, ensuring excellent customer service.
• Troubleshoot box office systems and equipment, including scanners and POS devices.
• Represent the department during event settlements and act as backup to the Client Services Sales Coordinator.
• Assist casual attendants on weekends or when the supervisor is unavailable.
• Support wayfinding, printing, courier, and other guest service requests related to both theatre and convention operations.
• Maintain the lost and found inventory and provide administrative support to other departments as needed.

Qualifications & Skills

• Post-secondary diploma in Business, Tourism, or a related field.
• Minimum two (2) years of related experience in the hospitality, convention, or theatre industry.
• Experience with high-volume ticketing systems, cash handling, and customer service.
• Proficiency with Microsoft Word, Excel, AudienceView, and Momentus (or similar event management software).
• Strong communication and interpersonal skills with a professional, courteous, and diplomatic approach.
• Ability to work both independently and collaboratively within a team.
• Strong organizational and problem‑solving skills with the ability to prioritize tasks in a fast‑paced environment.
• Familiarity with box office operations and procedures is considered an asset.
• Acceptable current Criminal Record Check (CRC) required.

Additional Details

• This is a temporary, 12-month contract position with the potential for extension or transition to permanency following the term.
• Posting may close prior to the listed end date-interested applicants are encouraged to apply early to express their interest.

If you are passionate about live events, exceptional customer service, and being part of a vibrant team, we want to hear from you!

Apply early-this posting may close before the stated deadline.

TCU Place is an employment equity employer that is committed to creating an inclusive workplace. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristics.