Client Services Director - Remote, SOPs & Training

Targeted Talent; Surrey, Richmond, Delta, Vancouver; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A client services firm in Metro Vancouver is looking for a Client Services Manager/Director to oversee customer success employees. Duties include managing the service team, ensuring adherence to quality standards, and training staff. Candidates should have a Bachelor's degree and substantial client service experience, particularly in supervisory roles. The position requires excellent communication skills and the ability to manage a team effectively.

Qualifications

• At least five years of client service experience required.
• At least two years of experience in a supervisory role preferred.
• Strong problem resolution skills and proven ability to engage and resolve client issues.

Responsibilities

• Help build the infrastructure and standard operating procedures for the department.
• Manage the department and ensure compliance with quality of service guidelines.
• Conduct performance evaluations in a timely and constructive manner.

Skills

Excellent communication and presentation skills

Organized and detail-oriented

Strong problem resolution skills

Ability to coach and mentor

Ability to work collaboratively

Education

Bachelor's degree in business, technology or similar

Tools

Salesforce (or other CRM)

MS Office (Excel)

Job description

A client services firm in Metro Vancouver is looking for a Client Services Manager/Director to oversee customer success employees. Duties include managing the service team, ensuring adherence to quality standards, and training staff. Candidates should have a Bachelor's degree and substantial client service experience, particularly in supervisory roles. The position requires excellent communication skills and the ability to manage a team effectively.