Client Services Coordinator, PT (Evening / Weekend)

Spectrum Health Care; Markham; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading health care provider is hiring a Part Time Client Services Coordinator in Markham. This role requires exceptional customer service and administrative skills, as you will liaise with clients and assist clinical staff. Candidates should have at least 2 years of office experience and be capable of delivering excellent service in a high-volume environment. Fluency in Mandarin or Cantonese is a plus. This position is 100% on site.

Qualifications

• Minimum of 2 years working in an office setting.
• Ability to handle a high volume of calls delivering exceptional customer service.
• Fluency in Mandarin / Cantonese is an asset.

Responsibilities

• Collaborate with community PSWs and nurses to coordinate services.
• Liaise with clients, staff, and community partners.
• Collect and enter client data into the computer system.

Skills

Exceptional customer service

Communication skills

Problem solving

Education

Medical Office Admin Diploma or equivalent

Tools

Word

Outlook

Job description

Job Description

We are hiring Part Time Client Services Coordinators to work at our Markham office for evening and weekend shifts. As a Client Services Coordinator you will provide exemplary client service and support and act as a liaison between patients, clients and clinical staff. This role is 100% on site in our Markham office.

• Mandatory two weekdays – shift timings 2:00 PM to 10:00 PM
• Weekends – availability anytime between 7:00 AM and 10:00 PM

Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals.

If you are passionate about caring for people, responsive to the needs of others, dedicated to providing quality care, and looking for a rewarding career in health care with a leading home health care provider, apply today!

Responsibilities

• Works collaboratively with community PSW and nurses, and assists with the scheduling and coordination of PSW and nurse services
• Liaises with clients, staff, and community partners
• Acts as a problem solver for clients and responds to inquiries from LHIN and employees
• Reports client and staff concerns to Home Support Supervisor
• Liaises with the funder representatives regarding client care
• Collects and enters all pertinent client data into computer system
• Provides lists, schedules, and performs other administrative duties to support the personal support worker and nurse program

Qualifications

• Minimum of 2 years working in an office setting
• Must be able to work weekends on rotation
• Ability to handle a high volume of calls while delivering exceptional customer service (healthcare industry experience an asset)
• Medical Office Admin Diploma or equivalent
• Excellent English written and verbal communication skills (additional language skills considered an asset; fluency in Mandarin / Cantonese is an asset)
• Proficient in Word, Outlook and ability to learn proprietary software