Client Services Associate

SGS; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading global testing and certification company in Mississauga is seeking a qualified candidate to act as a liaison between clients and the laboratory. In this role, you will prepare and submit response quotes, collaborate with clients, and ensure high customer satisfaction. The ideal candidate will hold a degree in a related science and have experience in a lab environment or customer service. The position offers opportunities to engage with clients while ensuring compliance with standards.

Qualifications

• 3 - 5 years’ experience working as a scientist in a lab environment.
• 1 – 2 years’ experience in a customer service position preferred.

Responsibilities

• Act as a liaison between clients and the laboratory.
• Prepare and submit response quotes for work.
• Monitor SGS activities against quote scope.

Skills

Knowledge of Biopharmaceutical analysis

Client interaction

Technical proposal development

Analytical interpretation

Education

Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science

Job description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Under general supervision, act as a liaison between clients and the laboratory to help deliver good service and scope future work as needed. Prepare and submit response quotes for work. Help prepare responses to Requests for Proposals (RFPs) and more complex quotes. Work with clients and the technical laboratory to scope work for proposal. Collaborate with clients to help ensure service is being delivered and provide follow up as needed. Monitor SGS activities against quote scope, schedule teleconferences and face to face meetings as needed. Maintain pricelists. Upon request give clients sample information and coordinate technical support and advice where needed to maintain high customer satisfaction. Follow Training SOP for training and training records.

• Use of general knowledge of Biopharmaceutical and/or pharmaceutical analysis from development to commercial testing encompassing methods development, validation or method transfer
• Work with departments to ensure Technical and analytical Interpretation of client compendia or other reference Bioanalytical or Analytical methods to scope out requirements to meet client needs
• Prepare proposals in a way that matches client enquires
• Scope and speed of decision is critical to help engage new & keep existing clients happy in our services.
• Incorrect scoping of work has potential to not meet client/regulatory requirements and open SGS to regulatory scrutiny.
• Able to review & interpret compendial and client methods to gather relevant information from the technical experts & department heads to scope out the effort and or resources required.
• Uses general knowledge to develop & present technical solutions to clients in proposals indicating cost timelines & resource
• With support and details from departments construct complex proposals including Development, validation, transfer or stability studies for review by the Department Heads or TCM’s.

Qualifications

• Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science
• 3 - 5 years’ experience working as a scientist in a lab environment or equivalent
• 1 – 2 years’ experience in a customer service position – preferred.

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.