Client Services Administrator — Hybrid (Legal & Inquiries)

Law Society of Ontario; Toronto; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A legal services organization based in Toronto is seeking a Client Service Coordinator to act as the primary contact for incoming correspondence and provide administrative support. The ideal candidate has a background in administration and excels in customer service, with strong organizational and interpersonal skills. This position offers a hybrid work arrangement and a commitment to inclusivity and diversity.

Qualifications

• Minimum of 2 years of administrative experience supporting a front-line, high-volume service department.
• Understanding the legal industry and legal terminology would be an advantage.

Responsibilities

• Reviews and assesses incoming correspondence from internal departments and external stakeholders.
• Responds to routine inquiries and redirects high-risk correspondence to the appropriate personnel.
• Collaborates with internal departments to coordinate service requests and communication.

Skills

Customer service skills

Project coordination

Interpersonal skills

Organizational skills

Education

Completion of a 2-year college program in Administration or related discipline

Tools

Microsoft Office Suite / 365

Database software (e.g., Microsoft 365 Dynamics CRM)

Job description

A legal services organization based in Toronto is seeking a Client Service Coordinator to act as the primary contact for incoming correspondence and provide administrative support. The ideal candidate has a background in administration and excels in customer service, with strong organizational and interpersonal skills. This position offers a hybrid work arrangement and a commitment to inclusivity and diversity.