Client Service Technician

Air Liquide; New Glasgow; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare service provider in New Glasgow is seeking a Client Service Technician to transport and set up homecare equipment for patients. The role includes educating clients on the use of equipment and providing quality patient care. Candidates should have a high school diploma and a clean driving record. This full-time position offers competitive rewards and growth opportunities within a diverse team.

Benefits

Competitive total rewards

Growth opportunities

Inclusive workplace

Meaningful work

Awesome team

Culture of safety

Qualifications

• High School Diploma and/or equivalent experience required.
• 2-3 years of recent driving/delivery experience preferred.
• Strong English communication skills are necessary.

Responsibilities

• Transport and install homecare equipment to patients and institutions.
• Educate patients on equipment use and maintenance.
• Perform technical checks and ensure patient safety.

Skills

Driving experience

Customer service

Basic computer skills

Mechanical skills

Communication skills

Education

High School Diploma

Job description

Overview

RClient Service Technician (Open)

Location : New Glasgow NS - Lawrence Blvd (329) - Respiratory therapy

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests treatments and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health wellness and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world.

Responsibilities

• Transports delivers and installs homecare equipment (including oxygen cylinders) to patients and institutions while maintaining safe operation of the company vehicle.
• Delivers quality patient care by educating patients on the proper use maintenance and troubleshooting of the equipment.
• Sets up homecare equipment at patients home provides training to new clients and responds to requests from current clients.
• Provides client education on equipment function maintenance and troubleshooting.
• Performs technical checks and reviews safety instructions with clients.
• Maintains up-to-date documentation by completing appropriate records for technical visits including equipment exchanges deliveries and pick-up of equipment.
• Ensures operation of medical equipment by completing preventative maintenance requirements.
• Meets client needs by delivering products according to schedule and as required.
• Ensures safe supply of gases to clients homes and transporting medical gases according to procedures and regulations.
• Ensures correct loading of vehicle by identifying product requirements for the day / week and unloading product or material in compliance with safety and legislative requirements.
• Performs warehouse duties in the branches (e.g., stocking shelves with supplies, shipping and receiving of products and equipment, cleaning and disinfection of patient equipment).
• Provides after hour service to clients by participating in branch on-call rotation.

Qualifications

• High School Diploma and / or equivalent combination of education and experience
• 2-3 years of consecutive recent driving / delivery experience
• 2-3 years Customer service experience
• Clean and valid drivers abstract
• Strong written and oral communication skills (verbal and written) in English (or French if QC based position)
• Basic computer / tablet skills
• Knowledge of use and maintenance of respiratory home care equipment preferred; ability and willingness to learn and understand homecare equipment used by patients
• Basic mechanical / repair skills

What’s in it for you

• Competitive total rewards : Salary bonus flex benefits & pension plan
• Growth opportunities : Upward mobility career progression and tuition reimbursement
• Work / life integration : From standard hours to personal time off we encourage life outside of work
• Inclusive workplace : Bring your whole self to work as you learn and grow
• Meaningful work : Do work that matters
• Awesome team : Teamwork and connection power our business
• Global collaboration : Collaborate near and far by being part of a global leader
• Culture of safety : We weave safety and wellness into all that we do

Additional Information

Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Disclaimer : Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions / position titles. While the titles may vary the roles and responsibilities remain consistent.

Company Information

Our Differences make our Performance. At Air Liquide we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent and fosters innovation.

Required Experience

IC

Key Skills

Mechanic Experience, Pest Control, Customer Service, Hand Tools, HVAC, Mechanical Knowledge, Automotive Repair, Service Technician Experience, Maintenance, Heavy Lifting, Equipment Repair, Troubleshooting

Employment Details

• Employment Type : Full-Time
• Experience : years
• Vacancy : 1