Client Service Team Lead - Benefits Platform

Effortless Admin Inc.; Edmonton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading benefits administration technology provider in Edmonton is seeking a Client Service Team Manager to lead and mentor a team supporting clients in using their software platform. The ideal candidate will have over 3 years of leadership experience in a client service environment and strong knowledge of Canadian benefits administration. This full-time position offers a competitive salary and comprehensive benefits package.

Benefits

Competitive salary

Comprehensive benefits package

Professional development opportunities

Flexible company culture

Qualifications

• 3+ years of leadership experience in a client service environment required.
• Proven track record of building and leading high-performing teams.
• Strong ability to analyze service data for improving client satisfaction.

Responsibilities

• Lead, mentor, and develop a team of Group Benefits Specialists.
• Establish and maintain service level standards.
• Monitor team workload and performance metrics.
• Identify trends in client inquiries to address recurring challenges.
• Report on team performance and client satisfaction metrics.

Skills

Leadership experience

Canadian benefits administration

Communication skills

Organizational skills

Project management

Problem-solving skills

Bilingual (English/French)

Education

Bachelor's degree in Business Admin or related field

Job description

A leading benefits administration technology provider in Edmonton is seeking a Client Service Team Manager to lead and mentor a team supporting clients in using their software platform. The ideal candidate will have over 3 years of leadership experience in a client service environment and strong knowledge of Canadian benefits administration. This full-time position offers a competitive salary and comprehensive benefits package.