Client Service Specialist, Commercial Banking - Vancouver, BC

Scotiabank; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive total rewards

Performance-based bonuses

Flexible benefits

Job summary

Scotiabank in Vancouver is looking for a Client Service Specialist to support Relationship Managers by coordinating onboarding and day-to-day banking needs across Commercial Banking Distribution.

You will collect key information, resolve inquiries, and ensure a high-quality client experience while adhering to service standards and regulatory requirements.

Qualifications

• College or University degree or equivalent work experience.
• 1–3 years of experience in Financial Services, Commercial Banking, Small Business, or related field.
• Strong commitment to accuracy, customer focus and results.
• Excellent organizational and time-management skills with ability to coordinate many requests.
• Strong interpersonal, written, and verbal communication with stakeholders and clients.
• Knowledge of onboarding, Know Your Customer and Anti-Money Laundering processes.
• Proficiency with Microsoft Office including Outlook and Teams.
• Flexibility to handle varied tasks and changing priorities.

Responsibilities

• Coordinate onboarding information collection from clients and internal partners.
• Resolve client inquiries and educate on processes; set clear timelines.
• Ensure service levels are met and escalate when needed.
• Maintain consistent client experience aligned with Scotiabank standards.
• Support activation of client accounts across departments.
• Educate clients on banking channels and tools for day-to-day needs.
• Balance risk considerations with regulatory and compliance requirements.
• Build and deepen relationships with clients and internal partners.

Skills

Customer service mindset

Attention to detail

Organizational skills

Communication skills

Stakeholder engagement

Multi-tasking

Adaptability

Education

College or University degree

Tools

Microsoft Office

Outlook

Teams

Job description

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Requisition ID: 274358

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Join a winning team at Scotiabank! Are you enthusiastic about making an impact for Canadian businesses? In Canadian Commercial Banking, we do not just serve businesses - we serve possibilities.

About the Opportunity:

The Client Service Specialist (CSS) provides Relationship Managers with the support needed to seamlessly service new and existing clients across Commercial Banking Distribution. Acting as a primary point of contact, this role coordinates with internal partners and works directly with clients to collect key onboarding information, resolve service needs, and support ongoing day-to-day banking requirements.

Acting as the primary point of contact for our clients, the CSS is responsible for coordinating efforts with internal partners and directly reaching out to clients to accurately collect all key information required for Onboarding and end to end servicing clients with their ongoing day-to-day banking needs. The role is specific to servicing all segments in Commercial Banking Distribution.

How You Will Make an Impact:

• Resolve client inquiries and challenges, educating customers on processes and setting clear expectations around timelines.
• Deliver quality customer experiences while adhering to service level agreements and escalating when required.
• Ensure every client experience is consistent with Scotiabank's service standards, with customer concerns resolved quickly and efficiently.
• Champion a customer-focused culture by building and deepening relationships with clients and internal partners.
• Support the accurate and timely collection of information from clients and other sources to assess client risk profiles and meet regulatory and compliance requirements.
• Coordinate with various departments to ensure client accounts are activated promptly and correctly.
• Provide ongoing support to clients during initial onboarding and continued account usage.
• Educate clients on banking channels and tools that support their day-to-day business banking needs, including cheques, debit cards, and branch services.
• Consider the Bank’s risk appetite and risk culture in day-to-day activities and decisions.
• Actively pursue effective and efficient operations in accordance with Scotiabank's Values, Code of Conduct, and Global Sales Principles.
• Contribute to a high-performance environment and an inclusive workplace.

What You Will Bring to the Team:

You bring a strong customer-service mindset, attention to detail, and the ability to manage a high volume of client and partner requests. You are organized, collaborative, and comfortable working in a fast-paced environment where accuracy, communication, and follow-through are essential.

Must-have

• Education: College or University degree, or equivalent work experience.
• Experience: 1 to 3 years of equivalent work experience in Financial Services, Commercial Banking, Small Business, or a related industry.
• Strong commitment to accuracy, customer focus, and results.
• Strong organizational and time management skills, with the ability to coordinate and prioritize a high volume of concurrent service requests.
• Strong interpersonal, written, and verbal communication skills, with a proven ability to engage stakeholders and clients.
• Knowledge of client onboarding, Know Your Customer, and Anti-Money Laundering processes.
• Proficiency with Microsoft Office applications, including Outlook and Teams.
• Flexibility to adapt to a wide variety of tasks and changing priorities.

Nice-to-have

• Experience supporting Commercial Banking or Small Business clients.
• Familiarity with client onboarding, servicing, and account activation processes.
• Experience working with multiple internal partners to resolve client needs and deliver timely outcomes.
• Comfort educating clients on banking tools, channels, and service options.

What’s in it for You?

When you join the bank, you are not just taking a job, you’re becoming part of a culture that values inclusion, accountability, integrity, and client-centricity – that is our ScotiaBond which is the foundation for how we support our people and deliver for our clients.

As an employee in Canadian Commercial Banking at Scotiabank, you can expect:

• Acompetitive Total Rewards packageincluding performance-based bonuses, flexible benefits, and market-leading compensation.
• Ongoingcareer development and coachingfrom experienced leaders, with clear opportunities to grow within Commercial Banking and across Scotiabank.
• The chance toown and grow a high-impact client portfolio, with real accountability and visibility in your market.
• Adynamic, collaborative, and high-performing teamthat values partnership, inclusion, and shared success.
• Exposure to a broad range ofindustries, clients, and complex financial solutions, accelerating your learning and expertise.

Location(s): Canada : British Columbia : Vancouver

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.