Client Service Representative (Remote)

Farber Group; Canada; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading debt solution provider in Canada seeks a Client Service Representative to assist clients in navigating their financial situations. This remote role requires strong customer service skills, communication abilities, and the capacity to work independently. The ideal candidate will have a college diploma and at least three years of customer service experience, preferably in the financial industry. Join a committed team focused on diversity and inclusion.

Benefits

Diverse and inclusive workplace

Culture committee events

Accommodations for applications

Qualifications

• 3 years of prior customer service experience required.
• Experience working in the financial industry is an asset.
• Experience with remote work is preferred.

Responsibilities

• Empathetically screen and assess client situations.
• Recommend services and schedule appointments.
• Document every client contact in information systems.
• Achieve team targets and participate in team events.

Skills

Customer service experience

Communication skills

Listening skills

Detail oriented

Ability to multitask

Team player

Education

College diploma

Tools

MS Office (Outlook, Excel, Word, Teams)

Job description

Company Information

Farber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000+ Canadians with their debt.
And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client‑centric team members to play critical roles in helping us reach our ambitious goals.
If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help

Position Summary

At Farber, our clients are our number one priority and as aClient Service Representative, you will have the opportunity to make a difference as the first point of contact for clients. In this remote role, you will respond to incoming calls and web submissions. You will advise potential clients on how our service offerings can help improve their financial situation and assist existing clients with their inquiries. As the ideal candidate, you will be able to work independently to produce quality work and meet performance goals. You will have strong skills in client services and sales along with an ability to identify a client’s needs and assess how Farber can help. In addition, you will be able to adapt to changes in department processes and be open to continued learning/training.

Responsibilities

• Empathetically screen and understand a potential client’s situation and assess if Farber’s services will fit their needs.
• Recommend appropriate services for the client and book appointments for them to meet with one of our advisors (internally known as Debt Solutions Manager).
• Schedule appointments for the client using a booking system.
• Efficiently respond to current clients’ inquiries relating to the status of their file.
• Appropriately document every contact in our information systems.
• Perform administration tasks as assigned such as, rescheduling appointments, creating and completing follow‑up tasks, handling emails in the team’s inboxes, etc.).
• Communicate via phone, email, webchat and SMS to potential clients.
• Achieve team targets.
• Develop, maintain and apply the learned knowledge of our specialized industry.
• Other duties as assigned.

Qualifications

• College diploma
• 3 years of prior customer service experience
• Call center experience is an asset
• Experience working in the financial industry is an asset
• Excellent verbal and written communication skills; excellent spelling and grammar skills
• Natural ability to recognize and speak to the client’s emotional state
• Excellent listening skills
• Ability to build and manage relationships
• Detail oriented, organized, and effective time management skills
• Ability to multitask and successfully operate in a fast paced and team environment
• Committed and a team player
• Highlymotivated with a strong sense of accountability for their work
• Ability to work independently with integrity, honesty and.
• Experience working remotely is an asset
• Experience with MS Office (Outlook, Excel, Word, Teams) and able to learn new software and applications quickly
• Strong typing skills

Our Culture at Farber

At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees and partners. We are committed to taking action and to delivering an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers. They hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.
Farber encourages applications from all qualified candidates who represent the diversity of Canada.

• If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations,we encourage you to contact us at [e-mail].

We thank all candidates for submitting their resume; however, only those selected for an interview will be contacted.