Client Service Representative (Medical Administration) - 2yr contract

ProResp, Inc; St. Catharines; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare service provider in the Niagara Region is seeking a full-time Client Service Representative to ensure success in community respiratory care. Responsibilities include managing patient records, providing quality customer service, and coordinating appointments. The role requires strong administrative skills and experience, with a focus on compassion and customer relations. This position offers a competitive starting salary and a completion bonus upon contract fulfillment.

Benefits

Reliable employment with consistent hours

Voice in employee surveys

Challenging career impacting patient care

Supportive work environment

Completion bonus upon contract finish

Qualifications

• 3+ years' experience with front line administrative support role.
• Medical terminology experience/education preferred.

Responsibilities

• Intake of new patients and maintenance of electronic patient records.
• Provide high quality customer service in a fast-paced environment.
• First point of contact for service requests and scheduling.
• Process referrals, orders, and triage priorities.
• Resolve customer concerns with empathy and compassion.
• Process client purchases and complete necessary invoicing.
• Maintain inventory of respiratory products and office supplies.

Skills

Front line administrative support

Customer service

File management

Accounts receivable

Inventory management

English communication skills

Education

High School

Post-secondary education

Job description

Client Service Representative (Medical Administration) Location: ProResp Niagara (St. Catherines, Ontario) Fulltime, 2yr Contract Role (Monday-Friday, 9:00am-5:00pm) Salaried position: Starting around $24 - $26/hour + Contract completion bonus!

We are recruiting to fill an existing vacancy for a Client Service Representative (CSR) to cover a 2 year maternity leave absence. CSRs at ProResp play an essential administrative role ensuring the success of community respiratory care. You will interact directly with our patients as you coordinate and schedule our services in the community. The CSRs are also responsible for office administration, billing, account reconciliation, and inventory management. ProResp is at the forefront of technology in the ongoing real-time management of patient files and referral processes utilizing both mobile and desktop CRM applications. We promote a safe, inclusive, socially responsible environment where you will work collaboratively as part of a diverse team passionate about helping people breathe.

What We Offer

• Full time, reliable employment with consistent office hours
• Providing a voice in employee surveys and open‑door dialogue
• Challenging careers that impact patient care and the opportunity to learn constantly
• A positive, ethical and socially inclusive work environment that is supportive of professional development
• Completion bonus included upon fulfillment of the contract

Your Responsibilities

• Intake of new patients and maintenance of electronic patient records
• Provide high quality customer service both in-person and on the phone in a fast-paced environment with multiple priorities and competing demands.
• First point of contact for service requests; liaise between patients and staff providing services in community: appointments and scheduling, products, and general information.
• Process referrals, orders, and triage priorities as appropriate
• Resolve customer concerns with empathy and compassion while adhering to established procedures.
• Process client purchases and complete necessary invoicing, control accounts receivable
• Maintain inventory of in‑stock respiratory products and equipment, office supplies, perform daily receiving and participate in regular inventory counts

Role Requirements

• 3+ years’ experience with front line administrative support role.
• Strong skills in general office procedures such as electronic and paper patient records/file management, accounts receivable, invoicing, and inventory management
• English communication skills, situational sensitivity with patients, families, and referral sources
• Demonstrated self-management and self‑motivation skills, with the ability to work independently as well as part of a team
• Medical terminology experience/education preferred.

Education

High School required. Post-secondary education preferred.

ProResp Inc. is an equal opportunity employer. We will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Should any applicant require accommodation or interview processes, please contact Human Resources at 519‑686‑2615.

To learn more about our company please visit our website at www.proresp.com