Client Service Representative Jasper Alberta ATB Financial

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading financial institution in Jasper, AB is seeking a Client Service Representative to engage clients and provide personalized banking solutions. This role requires strong customer service skills and a passion for helping others. The ideal candidate will have a Grade 12 education and preference will be given to those with banking experience. Join a collaborative team and help clients manage their financial needs in an inclusive environment.

Qualifications

• Adaptable to change with strong problem-solving skills.
• Familiarity with personal lending services is a plus.
• Preference for candidates with banking experience.

Responsibilities

• Engage with clients to understand their financial needs.
• Introduce clients to digital banking tools.
• Collaborate with teams to resolve client issues.

Skills

Flexible and collaborative team player

Strong decision-making skills

Proven customer service experience

Education

Grade 12 graduate

Post-secondary business courses

Job description

ATB Financial – Jasper, AB

Job ID: 2089 • Work Type: Onsite • Business Unit: Everyday Financial Services • Pay Grade: B - PFS • Apply Before: 17 November 2025 • Number of Openings: 1 • Posting Type: Internal & External

About the Role

As a Client Service Representative, you will be the welcoming face of ATB, delivering essential banking services in a friendly, approachable manner and building meaningful relationships with our clients. You will understand their financial needs, offer personalized solutions, and connect them with the right resources.

Accountabilities

• Proactively engage with clients to understand their unique financial needs and goals, providing tailored solutions and guidance.
• Skillfully introduce and educate clients on our digital banking tools and platforms, empowering them to manage their finances with ease.
• Collaborate with internal teams to ensure seamless operations and resolve client issues efficiently.
• Adhere to best practices, policies, and regulations, accurately processing transactions and maintaining the security of branch assets.
• Actively participate in team meetings, share insights, and contribute to a positive work environment.

Additional Information

This is a unionized role. This role is based out of the Jasper branch, but on occasion may be required to travel to neighboring branches.

Skills, Experience & Requirements

• Flexible and collaborative team player with a passion for helping others.
• Adaptable to change, with strong decision‑making and problem‑solving skills.
• Grade 12 graduate (post‑secondary business courses an asset) and strong numerical aptitude.
• Proven customer service and/or sales experience.
• Familiarity with personal lending services and products is a plus.
• Preference given to candidates with previous banking experience.

We Encourage Diversity

If you believe your skills and experience align with the role—even if you don’t meet all the requirements—we want to hear from you. We encourage candidates from all work backgrounds, equity‑seeking communities, and experience levels to apply. We’re dedicated to building a workforce reflective of those within our communities, creating an inclusive workplace, and advancing Truth and Reconciliation. We are committed to meeting and exceeding the Partnership Accreditation in Indigenous Relations standards set by the Canadian Council for Aboriginal Business.

What Happens Next

If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need accommodations throughout this process, please let us know at [e-mail].

Stay in Touch

We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook, and Instagram to learn more about what our team is up to.