Client Service Representative [Hourly]

CIBC; Toronto; On-site; CAD 30,000 - 40,000; Part time

Job summary

A leading Canadian bank is seeking a Client Service Representative in Toronto. This entry-level role focuses on helping clients manage their accounts and provides a meaningful client experience. Candidates should exhibit strong customer service skills and the ability to solve client issues, while being flexible with work hours. Join a dynamic team dedicated to client success and professional growth.

Benefits

Competitive salary

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Social recognition program

Qualifications

• Motivated by delivering the best client experience.
• Ability to work flexible hours, including weekends.
• Strong problem-solving skills and ability to connect with clients.

Responsibilities

• Engage with clients to assist with their banking needs.
• Resolve client issues while being accountable.
• Leverage technology to enhance client banking experience.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and ambitions, empowering you at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com.

What You'll Be Doing

As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced banking center and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. As a Client Service Representative, you’ll answer questions, assist with transactions, and proactively connect clients with the right team members. You’ll be the first line of support as clients work toward their financial goals. You’re flexible to work our banking centre hours—which may include evenings and weekends—and may be required to work at multiple centres within a reasonable travel distance. You’ll be on‑site full‑time to deliver a great client experience.

How You'll Succeed

• Client engagement – help clients manage their accounts and products; focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving – listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues and know when to lean on others to create a better solution together.
• Leveraging technology – become a technology expert; share your knowledge by introducing clients to our mobile banking applications and help them better manage their banking needs.

Who You Are

• You put our clients first and engage with purpose to find the right solutions. You go the extra mile because it’s the right thing to do.
• You’re goal‑oriented, motivated by accomplishing your goals and delivering your best.
• You’re passionate about people, find meaning in relationships, and surround yourself with a diverse network. You connect with others through respect and authenticity.
• You love to learn, have a strong sense of curiosity, and are passionate about growing your knowledge.
• You engage with heart and mind, listen to and learn from the experience of others.
• Values matter to you; you bring your real self to work and live our values—trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• Competitive salary, incentive pay, banking benefits, benefits program, defined benefit pension plan, employee share purchase plan, vacation offering, wellbeing support, and MomentMakers social recognition program.
• Spaces and technology toolkit make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• Culture where you can express your ambition through initiatives like Purpose Day—a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions.

What You Need To Know

• CIBC is committed to creating an inclusive environment for all team members and clients. If you need accommodation, contact [e-mail].
• You must be legally eligible to work at the location(s) specified and, where applicable, have a valid work or study permit.
• We may ask you to complete attribute‑based assessments and other skills tests (simulation, coding, French proficiency, MS Office).

Job Location

Toronto – Ellesmere & Victoria Park

Employment Type

Regular (part‑time)

Weekly Hours

22.5

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Seniority Level

Entry level

Job Function

Other

Industries

Banking