Client Service Representative

CIBC; Saskatoon; On-site; CAD 40,000 - 55,000; Full time

Job summary

A major banking institution is seeking a Client Service Representative in Saskatoon. In this full-time role, you'll engage clients to assist with their banking needs, facilitate connections with the right team members, and utilize technology to enhance client interactions. The company offers a competitive salary, benefits including a pension plan and employee recognition programs, as well as opportunities for personal growth. Flexibility for evening and weekend work is required.

Benefits

Competitive salary

Incentive pay

Benefits program

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Social recognition program

Qualifications

• Strong problem-solving skills and the ability to engage clients effectively.
• Flexibility to work varied hours including evenings and weekends.
• Passion for learning and developing knowledge in financial services.

Responsibilities

• Assist clients with day-to-day banking needs and answer inquiries.
• Connect clients with the appropriate banking teams.
• Leverage technology to enhance the banking experience for clients.

Skills

Customer Engagement

Customer Experience (CX)

Customer Service

Digital Literacy

Financial Processing

Online Banking

Organizational Efficiency

Teamwork

Job description

What You’ll Be Doing

As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced Banking Center using your knowledge of financial services products to help clients with their day‑to‑day banking needs. As a Client Service Representative, you’ll answer questions, assist with transactions, and proactively connect clients with the right team members. You’ll be the first line of support as clients work toward their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends, and you’ll be on‑site full‑time.

How You’ll Succeed

• Client engagement – Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving – Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
• Leveraging technology – Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who You Are

• You put our clients first. You engage with purpose to find the right solutions.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

What CIBC Offers

• Competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points‑based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day – a paid day off dedicated for you to use to invest in your growth and development.

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail].
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute‑based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Saskatoon‑Confederation & 22nd

Employment Type

Regular

Weekly Hours

15

Skills

Customer Engagement, Customer Experience (CX), Customer Service, Digital Literacy, Financial Processing, Online Banking, Organizational Efficiency, Teamwork