Client Service Representative (Contract)

Canadian Imperial Bank of Commerce; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading financial institution in Canada is seeking a Client Service Representative to provide support in a dynamic Banking Center. The ideal candidate will engage clients, solve problems, and leverage technology to enhance the banking experience. This role requires flexibility to work various hours, including evenings. The company offers competitive compensation and a supportive work environment.

Benefits

Competitive compensation

Banking benefits

Wellbeing support

Employee and family assistance programs

Qualifications

• Prior experience in client service roles.
• Strong communication and problem-solving skills.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Assist clients with day-to-day banking needs.
• Connect clients with appropriate teams for financial goals.
• Ensure a great client experience across multiple banking centers.

Skills

Client Service

Communication

Accountability

Digital Literacy

Customer Engagement

Job description

Were building a relationship‑oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

What you’ll be doing

As a member of the Personal and Business Banking Team you’ll work in a fast‑paced Banking Center and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. As a Client Service Representative whether its answering questions, assisting with transactions or proactively connecting clients with the right team members you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work you’ll be on‑site full‑time.

How you’ll succeed

• Client engagement – Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving – Listen, ask questions and put yourself in the clients shoes. Act like an owner by taking accountability for client issues and know when to lean on others to create a better solution together.
• Leveraging technology – Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.
• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful personalized ways including a competitive compensation, a banking benefit, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers – our social points‑based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• Subject to program terms and conditions.

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact.

You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

We may ask you to complete an attribute‑based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you – all that you have to offer – and give you the opportunity to learn more about us.

Skills

Accountability, Cash-Handling, Client Service, Communication, Continued Learning, Customer Engagement, Customer Experience (CX), Customer Service, Digital Literacy, Financial Services, Personal Development, Teamwork