Client Service Representative - $21.50 / h - Remote

JunkLuggers Canada; St. Catharines; Remote; CAD 60,000 - 80,000; Part time

Job summary

A leading customer service provider in Niagara Region is seeking a Universal Call Center Rep to assist customers with various inquiries and service requests. This role requires at least 1 year of sales experience and strong communication skills. The position offers a flexible schedule with earnings of $21.50 CAD per hour for a minimum of 20 hours per week. Join us in our commitment to exceptional customer service and environmental sustainability.

Qualifications

• At least 1 year of sales experience.
• Strong verbal and written communication skills, including grammar, punctuation, and spelling.
• Must render at least 20 hours per week.

Responsibilities

• Address customer needs from booking to general inquiries.
• Communicate with customers regarding service requests.
• Evaluate customer needs and provide effective options.

Skills

Strong verbal and written communication skills

Sales experience

Empathy

Job description

Overview

At the Junkluggers, we take great pride in our commitment to providing exceptional customer service and preserving the environment. We are dedicated to supporting our local communities and doing our part to protect the planet. Our unique service was created to combine our passion for customer satisfaction with our commitment to environmental sustainability.

Universal Call Center Rep – sales representatives who are trained not only to excel in selling but also to handle a wide range of customer service inquiries. They possess exceptional soft skills, including empathy and a strong desire to please customers, making them highly effective in providing both sales support and customer care.

Earn $21.50 CAD per hour¹

Work a minimum of 20 hours per week. You can work more hours if you would like to do that.

Set your own flexible schedule between Monday‑Friday: 7:30 am‑11 pm EST (Peak: 9 am‑4 pm EST), Saturday: 7:30 am‑8 pm EST (Peak: 7:30‑8 pm EST), Sunday: 9 am‑8 pm EST (Peak: 11 am‑3 pm EST).

Handle customer interactions through various channels, including phone, email, text message and others.

Responsibilities

• Comprehensive Customer Assistance: Address a broad spectrum of customer needs, from booking an appointment to handling general inquiries.
• Communicate directly with customers regarding current and future service requests, which includes scheduling, rescheduling, and canceling appointments.
• Quickly evaluate customer needs and provide efficient and effective options, demonstrating flexibility and adaptability in handling diverse requests.

Qualifications

• At least 1 year of sales experience (required).
• Strong verbal and written communication skills, including grammar, punctuation, and spelling (required).
• Must render at least 20 hours per week following the operating/peak hours stated above.

¹ Fees apply ($2.00 per hour Marketplace Licensing Fee and $1.00 LiveXchange Service Fee).

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