Client Service Representative - $21.50 / h - Remote

JunkLuggers Canada; Southwestern Ontario; Remote; CAD 60,000 - 80,000; Part time

Job summary

A leading customer service provider in Canada is seeking a Universal Call Center Rep to manage customer interactions through various channels. Candidates must have at least one year of sales experience and strong communication skills. The role offers flexibility in scheduling, with a pay of $21.50 CAD per hour for a minimum of 20 hours work per week.

Qualifications

• At least 1 year of sales experience is required.
• Strong verbal and written communication skills, including grammar, punctuation, and spelling are essential.
• Must be able to work at least 20 hours per week.

Responsibilities

• Assist customers with a variety of needs, including appointment bookings and inquiries.
• Manage customer service communications regarding service requests, including scheduling.
• Quickly assess customer needs to provide effective options.

Skills

Sales experience

Strong verbal communication

Strong written communication

Job description

Overview

At the Junkluggers, we take great pride in our commitment to providing exceptional customer service and preserving the environment. We are dedicated to supporting our local communities and doing our part to protect the planet. Our unique service was created to combine our passion for customer satisfaction with our commitment to environmental sustainability.

Universal Call Center Rep – sales representatives who are trained not only to excel in selling but also to handle a wide range of customer service inquiries. They possess exceptional soft skills, including empathy and a strong desire to please customers, making them highly effective in providing both sales support and customer care.

Earn $21.50 CAD per hour¹

Work a minimum of 20 hours per week. You can work more hours if you would like to do that.

Set your own flexible schedule between Monday‑Friday: 7:30 am‑11 pm EST (Peak: 9 am‑4 pm EST), Saturday: 7:30 am‑8 pm EST (Peak: 7:30‑8 pm EST), Sunday: 9 am‑8 pm EST (Peak: 11 am‑3 pm EST).

Handle customer interactions through various channels, including phone, email, text message and others.

Responsibilities

• Comprehensive Customer Assistance: Address a broad spectrum of customer needs, from booking an appointment to handling general inquiries.
• Communicate directly with customers regarding current and future service requests, which includes scheduling, rescheduling, and canceling appointments.
• Quickly evaluate customer needs and provide efficient and effective options, demonstrating flexibility and adaptability in handling diverse requests.

Qualifications

• At least 1 year of sales experience (required).
• Strong verbal and written communication skills, including grammar, punctuation, and spelling (required).
• Must render at least 20 hours per week following the operating/peak hours stated above.

¹ Fees apply ($2.00 per hour Marketplace Licensing Fee and $1.00 LiveXchange Service Fee).

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