Client Service Representative - $21.50 / h - Remote

JunkLuggers Canada; Saint-Hyacinthe; Remote; CAD 60,000 - 80,000; Part time

Job summary

A leading waste management company in Montérégie is seeking a Universal Call Center Representative. The role involves assisting customers with service inquiries, demonstrating exceptional sales skills, and handling a variety of customer interactions. Candidates should have at least one year of sales experience and strong communication abilities. This position offers flexible scheduling with a minimum of 20 hours per week at a rate of $21.50 CAD per hour.

Qualifications

• At least 1 year of sales experience required.
• Strong verbal and written communication skills necessary.

Responsibilities

• Assist customers in understanding the Junkluggers service.
• Handle customer interactions via phone, email, text, and more.
• Communicate with customers regarding service requests.
• Evaluate customer needs and provide efficient options.

Skills

Sales experience

Strong verbal communication

Strong written communication

Job description

Overview

Learn more about the gig :

At the Junkluggers, we take great pride in our commitment to providing exceptional customer service and preserving the environment. We are dedicated to supporting our local communities and doing our part to protect the planet. Our unique service was created to combine our passion for customer satisfaction with our commitment to environmental sustainability.

Position

Universal Call Center Rep: These are sales representatives who are trained not only to excel in selling but also to handle a wide range of customer service inquiries. They possess exceptional soft skills, including empathy and a strong desire to please customers, making them highly effective in providing both sales support and customer care.

Compensation & Schedule

Earn $21.50 CAD per hour. Fees apply ($2.00 per hour Marketplace Licensing Fee and $1.00 LiveXchange Service Fee).

• Work a minimum of 20 hours per week. You can work more hours if you would like to do that.
• Set your own flexible schedule between Monday-Friday: 7:30am–11:00pm EST (Peak: 9am–4pm EST) Saturday: 7:30am–8:00pm EST (Peak: 7:30am–8:00pm EST) Sunday: 9:00am–8:00pm EST (Peak: 11:00am–3:00pm EST).

Responsibilities

• Assist customers in understanding The Junkluggers service and schedule.
• Handle customer interactions through various channels, including phone, email, text message and others.
• Communicate with customers regarding current and future service requests, including scheduling, rescheduling, and canceling appointments.
• Evaluate customer needs and provide efficient options, demonstrating flexibility and adaptability in handling diverse customer requests.

Experience & Skills

• At least 1 year of sales experience (required).
• Strong verbal and written communication skills, including grammar, punctuation, and spelling (required).
• Must render at least 20 hours per week following the Operating / Peak Hours stated above.
• Strong verbal and written communicator.