Client Service Representative - $21.50 / h - Remote

JunkLuggers Canada; Prince Rupert; Remote; CAD 60,000 - 80,000; Part time

Job summary

A local service company in Prince Rupert is seeking a Universal Call Center Rep to handle customer interactions and provide exceptional service. The role offers flexible scheduling and requires at least 1 year of sales experience. Candidates must exhibit strong communication skills and be able to work a minimum of 20 hours per week. Compensation is set at $21.50 CAD per hour, plus applicable fees.

Qualifications

• At least 1 year of sales experience required.
• Strong verbal and written communication skills, including grammar, punctuation, and spelling.

Responsibilities

• Handle customer interactions across various channels.
• Address a range of customer needs from booking to inquiries.
• Communicate with customers about service requests.

Skills

Sales experience

Verbal communication skills

Written communication skills

Job description

Overview

At the Junkluggers, we take great pride in our commitment to providing exceptional customer service and preserving the environment. We are dedicated to supporting our local communities and protecting the planet. Our service combines a passion for customer satisfaction with environmental sustainability.

Position

Universal Call Center Rep: Sales representatives who are trained to excel in selling and to handle a wide range of customer service inquiries. They possess exceptional soft skills, including empathy and a strong desire to please customers, making them effective in providing both sales support and customer care.

Compensation

Earn $21.50 CAD per hour. Fees apply: $2.00 per hour Marketplace Licensing Fee and $1.00 LiveXchange Service Fee.

Schedule & Hours

Work a minimum of 20 hours per week. You may work more hours if you choose.

Set your own flexible schedule between Monday–Friday, 7:30 am–11:00 pm EST (Peak 9:00 am–4:00 pm EST); Saturday 7:30 am–8:00 pm EST (Peak 7:30 am–8:00 pm EST); Sunday 9:00 am–8:00 pm EST (Peak 11:00 am–3:00 pm EST).

Responsibilities

• Handle customer interactions through various channels, including phone, email, text message, and others.
• Address a broad spectrum of customer needs, from booking an appointment to responding to general inquiries.
• Communicate with customers regarding current and future service requests, including scheduling, rescheduling, and canceling appointments.
• Evaluate customer needs quickly and offer efficient and effective options, demonstrating flexibility in handling diverse requests.

Experience & Skills

• At least 1 year of sales experience (required).
• Strong verbal and written communication skills, including grammar, punctuation, and spelling (required).
• Must meet the minimum of 20 hours per week following the Operating / Peak Hours stated above.
• Strong verbal and written communicator.

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