Client Service Representative - $21.50 / h - Remote

JunkLuggers Canada; Penticton; Remote; CAD 60,000 - 80,000; Part time

Job summary

A customer-focused service provider is seeking a Universal Call Center Rep. This role involves handling customer inquiries across multiple channels and requires at least 1 year of sales experience. Strong communication skills are crucial. The position offers flexible hours, allowing you to set your own schedule while working a minimum of 20 hours per week.

Qualifications

• Minimum 1 year of sales experience is required.
• Strong verbal and written communication skills needed.

Responsibilities

• Handle customer interactions through various channels.
• Address customer needs from booking to inquiries.
• Communicate about service requests, scheduling, and cancellations.
• Evaluate customer needs and offer effective options.

Skills

Sales experience

Communication skills

Empathy

Job description

Overview

At the Junkluggers, we take great pride in our commitment to providing exceptional customer service and preserving the environment. We are dedicated to supporting our local communities and protecting the planet. Our service combines a passion for customer satisfaction with environmental sustainability.

Position

Universal Call Center Rep: Sales representatives who are trained to excel in selling and to handle a wide range of customer service inquiries. They possess exceptional soft skills, including empathy and a strong desire to please customers, making them effective in providing both sales support and customer care.

Compensation

Earn $21.50 CAD per hour. Fees apply: $2.00 per hour Marketplace Licensing Fee and $1.00 LiveXchange Service Fee.

Schedule & Hours

Work a minimum of 20 hours per week. You may work more hours if you choose.

Set your own flexible schedule between Monday–Friday, 7:30 am–11:00 pm EST (Peak 9:00 am–4:00 pm EST); Saturday 7:30 am–8:00 pm EST (Peak 7:30 am–8:00 pm EST); Sunday 9:00 am–8:00 pm EST (Peak 11:00 am–3:00 pm EST).

Responsibilities

• Handle customer interactions through various channels, including phone, email, text message, and others.
• Address a broad spectrum of customer needs, from booking an appointment to responding to general inquiries.
• Communicate with customers regarding current and future service requests, including scheduling, rescheduling, and canceling appointments.
• Evaluate customer needs quickly and offer efficient and effective options, demonstrating flexibility in handling diverse requests.

Experience & Skills

• At least 1 year of sales experience (required).
• Strong verbal and written communication skills, including grammar, punctuation, and spelling (required).
• Must meet the minimum of 20 hours per week following the Operating / Peak Hours stated above.
• Strong verbal and written communicator.

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