Client Service Representative - $21.50 / h - Remote

JunkLuggers Canada; Cambridge; Remote; CAD 60,000 - 80,000; Part time

Job summary

A waste management service company in the Region of Waterloo, Cambridge is seeking a Universal Call Center Rep to assist customers and handle inquiries through various communication channels. The ideal candidate has at least 1 year of sales experience and strong communication skills. Flexible scheduling available, working a minimum of 20 hours per week. This role offers competitive compensation and a dynamic work environment.

Qualifications

• At least 1 year of sales experience required.
• Strong verbal and written communication skills, including grammar and spelling are essential.

Responsibilities

• Assist customers in understanding Junkluggers service and scheduling.
• Handle customer interactions through various channels.
• Communicate with customers regarding service requests.

Skills

Sales experience

Strong verbal communication

Written communication skills

Job description

Overview

Learn more about the gig:

At the Junkluggers, we take great pride in our commitment to providing exceptional customer service and preserving the environment. We are dedicated to supporting our local communities and doing our part to protect the planet. Our unique service combines a passion for customer satisfaction with a commitment to environmental sustainability.

Role

Universal Call Center Rep: This role is for a sales representative trained to excel in selling while handling a wide range of customer service inquiries. They possess exceptional soft skills, including empathy and a strong desire to please customers, making them effective in providing both sales support and customer care.

Compensation

Earn $21.50 CAD per hour. Fees apply: $2.00 per hour Marketplace Licensing Fee and $1.00 LiveXchange Service Fee.

Schedule and Hours

Work a minimum of 20 hours per week. You can work more hours if you would like to do that. Set your own flexible schedule. Operating/Peak hours: Monday–Friday 7:30am–11:00pm EST (Peak 9:00am–4:00pm EST); Saturday 7:30am–8:00pm EST (Peak 7:30am–8:00pm EST); Sunday 9:00am–8:00pm EST (Peak 11:00am–3:00pm EST). Build your own schedule from available hours of business. You must work a minimum of 20 hours per week from Monday to Sunday (including Holidays), between 7:00am and 8:00pm MST.

Responsibilities

• Assist customers in understanding The Junkluggers service and scheduling.
• Handle customer interactions through various channels, including phone, email, text message and others.
• Communicate directly with customers regarding current and future service requests, including scheduling, rescheduling, and canceling appointments.
• Quickly evaluate customer needs and provide efficient and effective options, demonstrating flexibility and adaptability in handling diverse customer requests.

Experience & Skills

• At least 1 year of sales experience (required).
• Strong verbal and written communication skills, including grammar, punctuation, and spelling (required).
• Strong verbal and written communicator.

At Junkluggers we value collaboration, accountability, and integrity. These core attributes shape our company culture and guide us in delivering exceptional service to our customers.