Client Service Representative

Canadian Imperial Bank of Commerce; Oshawa; On-site; CAD 23,000 - 29,000; Part time

Job summary

Canadian Imperial Bank of Commerce is seeking a Client Service Representative in Oshawa. You will work in a fast-paced banking center, helping clients with day-to-day banking and guiding them to the right specialists.

The role may require evenings or weekends, and you may work at multiple centres within travel distance. On-site, full-time hours are typical for this position, with a focus on delivering exceptional client experiences and leveraging digital banking tools to assist customers in

Qualifications

• Client-focused service experience preferred.
• Ability to explain banking products clearly.
• Comfort with digital banking tools.

Responsibilities

• Client engagement: help clients with accounts and products.
• Answer questions, process transactions, and connect to the right teams.
• Deliver a positive client experience and assist colleagues as needed.

Skills

Client service

CX knowledge

Digital literacy

Empathy

Financial products

Interpersonal communication

Standards compliance

Transaction services

Job description

What you’ll be doing

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support as clients work towards their financial goals.

You're flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you're flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site full-time.

How you'll succeed

• Client engagement – Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.


• Problem solving – Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.


• Leveraging technology – Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. You're goal oriented. You're motivated by accomplishing your goals and delivering your best to make a difference. You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity. You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity. You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others. Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Competitive salary


• Incentive pay


• Banking benefits


• A benefits program*


• Defined benefit pension plan*


• An employee share purchase plan


• A vacation offering


• Wellbeing support


• MomentMakers, our social, points-based recognition program

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process.

Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Location: Oshawa-401 & Stevenson

Employment Details

• Employment Type: Regular


• Weekly Hours: 15


• Skills: Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services