Client Service Representative

CIBC; Kelowna; On-site; CAD 30,000 - 40,000; Part time

Job summary

A Canadian bank is seeking a motivated individual to join their Personal and Business Banking Team in Kelowna. This role involves assisting clients with their banking needs, enhancing client experiences, and leveraging technology to support financial goals. The ideal candidate values teamwork and is committed to delivering exceptional client service. Opportunity for a flexible schedule exists, including evenings and weekends.

Benefits

Competitive salary

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Well-being support

Qualifications

• Must be legally eligible to work at the specified location.
• Comfortable with technology including mobile banking applications.
• Skills assessment or tests may be required.

Responsibilities

• Assist clients with their day-to-day banking needs.
• Help manage accounts and connect clients to the right team.
• Engage clients and focus on enhancing their overall experience.

Skills

Accountability

Client Service

Customer Engagement

Teamwork

Continued Learning

Financial Products

Job description

What You'll Be Doing

As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced Banking Center and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. You’ll be the first line of support as clients work towards their financial goals, answering questions, assisting with transactions, and proactively connecting clients with the right team members. You’re flexible to work our banking centre hours, which may include evenings and weekends, and to work at multiple banking centres within a reasonable travel distance.

How You’ll Succeed

• Client engagement – Help clients manage their accounts and products, focus on the client experience, and connect clients to the right CIBC team members.
• Problem solving – Listen, ask questions, and put yourself in the client’s shoes. Take accountability for client issues and collaborate when needed to create better solutions.
• Leveraging technology – Become a technology expert by introducing clients to our mobile banking applications and helping them manage their banking needs.

Who You Are

• You put our clients first and engage with purpose to find the right solutions.
• You’re goal‑oriented, motivated by accomplishing goals and delivering your best.
• You’re passionate about people and value diverse relationships.
• You love to learn, showing curiosity and a strong desire to grow your knowledge.
• You care about people, respect different perspectives, and listen to learn from others.
• Values matter to you; you bring your real self to work and live our values – trust, teamwork, and accountability.

What CIBC Offers

• A competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, employee share purchase plan, vacation offering, well‑being support, and MomentMakers social recognition program.
• Technological tools and spaces that enable collaboration and innovative solutions.
• A culture that encourages ambition, including Purpose Day and a paid day off dedicated to your growth and development.
• Subject to plan and program terms and conditions.

What You Need To Know

• CIBC is committed to creating an inclusive environment for all team members and clients; we seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact [e-mail].
• You need to be legally eligible to work at the specified location and, where applicable, have a valid work or study permit.
• We may ask you to complete attribute‑based assessments or other skills tests (such as simulation, coding, French proficiency, MS Office).

Job Information

• Job Location: Kelowna – 605 KLO Road
• Employment Type: Regular
• Weekly Hours: 15
• Skills: Accountability, Banking, Client Service, Continued Learning, Customer Engagement, Customer Experience (CX), Customer Service, Financial Products, Financial Services, Personal Development, Teamwork