Client Service Manager, HR Solutions Lead

ADP; Montreal; Hybrid; CAD 75,000 - 85,000; Full time

Job summary

A leading global human resources company in Montreal is seeking a Client Service Manager to lead a team dedicated to providing exceptional service to our clients. This role requires managing client escalations, mentoring associates, and enhancing HR solutions. The ideal candidate will have over five years of supervisory experience in a client services setting, strong analytical and communication skills, and the ability to thrive in a fast-paced environment. This position offers opportunities for growth and a commitment to work-life balance.

Benefits

Ongoing training and development

Flexible work-life balance

Tuition reimbursement program

Support for mental health and well-being

Qualifications

• 5+ years of supervisory/managerial experience in client services.
• Experience in a fast-paced, changing environment.
• Strong bias for action and urgency.

Responsibilities

• Lead a team of HR professionals focused on client service.
• Manage client escalations and resolutions.
• Collaborate with clients and internal teams for project success.

Skills

Client service skills

Analytical skills

Presentation skills

Problem-solving

HRIS systems experience

Leadership

Education

Master’s Degree or diploma in HR

Tools

ADP's WFN Autopay

MS Office

Job description

A leading global human resources company in Montreal is seeking a Client Service Manager to lead a team dedicated to providing exceptional service to our clients. This role requires managing client escalations, mentoring associates, and enhancing HR solutions. The ideal candidate will have over five years of supervisory experience in a client services setting, strong analytical and communication skills, and the ability to thrive in a fast-paced environment. This position offers opportunities for growth and a commitment to work-life balance.