Client Service Coordinator On-Call Overnights

Bayshore HealthCare; Chatham; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading home healthcare provider in Ontario is seeking a Client Scheduling Coordinator to enhance patient care. This role involves coordinating shifts, engaging with patients and families, and ensuring effective communication and service delivery. The ideal candidate has strong customer service experience, preferably in healthcare, and is skilled in time management and communication. Join a supportive team committed to making a difference in patients' lives.

Benefits

Competitive salary

Comprehensive health benefits

Paid time off

Retirement plan

Opportunities for professional development

Qualifications

• Minimum of two years related customer service experience, preferably in healthcare.
• Proven customer service skills in a fast-paced environment.
• Ability to communicate effectively in English.

Responsibilities

• Engage with patients, families, staff, and funder organizations.
• Handle funder referrals and updates in the EMR.
• Assign care providers based on client needs.
• Maintain accurate records in the EMR.

Skills

Customer service skills

Communication skills

Organizational skills

Problem-solving

Interpersonal skills

Computer skills

Time management

Education

Secondary School Diploma

Related certificate/diploma (Medical Terminology or Office Administration)

Tools

EMR software

Microsoft Office

Job description

Overview

Bayshore HealthCare is one of Canada’s leading providers of home and community health care services. Bayshore HealthCare is a privately owned company with recognition as a Platinum member of Canada’s Best Managed Companies Program since 2006, Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario (2015), and a Forbes 2023 Best Employers listing.

Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers.

We are seeking professional individuals with superior customer service skills, a willingness to learn, and a strong drive to showcase their scheduling abilities. We are currently hiring dependable and compassionate individuals for overnight sleep shifts from 9:00 PM to 7:00 AM, on a 7-shift rotation every 3 weeks. This is an ongoing opportunity ideal for night owls or those with flexible schedules.

Shift details and compensation information are provided below.

Responsibilities

• Communicate: Professionally engage with patients, families, staff, and funder organizations
• Process: Quickly handle funder referrals and updates in the EMR (Procura)
• Review: Collaborate with Supervisors, field employees and patients to assess service needs
• Schedule: Assign care providers based on client needs, geographic area, staff skill set and availability
• Coordinate: Ensure consistent caregiver assignments and service delivery
• Notify: Keep patients and staff informed of initial and ongoing schedules
• Utilize: Optimize staff schedules to meet their availability and client care needs
• Document: Maintain accurate records in the EMR
• Resolve: Address patient concerns promptly and follow escalation pathways

Why Join Us?

• Immediate Impact: Make a real difference in the lives of employees, patients and their families
• Competitive Salary: Earn a competitive wage commensurate with experience
• Health Benefits: Comprehensive health, dental, and vision insurance for you and your family
• Paid Time Off: Competitive leave time to ensure work-life balance
• Retirement Plan: Employer-contributed retirement savings plan
• Supportive Team: Be part of a collaborative and supportive team environment
• Growth: Opportunities for professional development and career growth

Education

• Secondary School Diploma
• Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.

Experience And Abilities

• A minimum of two years related customer service experience, preferably in healthcare
• Proven customer service skills, preferably in healthcare or other high-paced customer service environment
• Strong ability to communicate effectively, both written and orally, in English
• Ability to handle issues and problem solve with tact and diplomacy
• Excellent computer skills (Windows, Microsoft Office, internet, EMR)
• Ability to prioritize and handle multiple demands in a fast-paced environment
• Proven organizational and teamwork skills; able to work independently and prioritize workload
• Positive work and attendance performance essential
• Strong interpersonal skills including demonstrated ability to build rapport and connections
• Advanced competency in keyboarding and scheduling software with a willingness to learn
• French language proficiency will be considered an asset and is a requirement for all Quebec locations

Bayshore is committed to a high quality and safe environment for both staff and clients/patients. Depending on provincial government regulations and the position, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu, etc. Please speak with the recruiter for provincial and/or position-specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual’s purpose, potential and wellbeing.”

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all provincial and territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

Primary Location

ON-Chatham-Kent