Client Service Coordinator

Bayshore HealthCare; City of Moncton; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading health care provider in Moncton is seeking a Client Scheduling Coordinator. The ideal candidate will demonstrate exceptional customer service skills, optimize schedules based on client needs, and communicate effectively with patients and staff. This role offers competitive salary and comprehensive health benefits, along with opportunities for professional growth.

Benefits

Comprehensive health, dental, and vision insurance

Competitive leave time

Employer-contributed retirement savings plan

Professional development opportunities

Qualifications

• Minimum of two years related customer service experience, preferably in healthcare.
• Strong ability to communicate effectively, both written and oral, in English.
• Positive work and attendance performance essential.

Responsibilities

• Communicate with patients, families, and staff.
• Process funder referrals in the EMR.
• Schedule care providers based on client needs.

Skills

Customer service skills

Communication skills

Organizational skills

Computer skills

Problem-solving skills

Education

Secondary School Diploma

Certificate in Medical Terminology or Office Administration

Tools

EMR (Procura)

Microsoft Office

Job description

Overview

Bayshore HealthCare is one of Canada’s leading providers of home and community health care services. Bayshore HealthCare is a privately owned company and a Platinum member of Canada’s Best Managed Companies Program since 2006. It has been recognized as Best Practice Spotlight Organization by the Registered Nurses’ Association of Ontario (2015) and as one of Canada’s Best Employers in Forbes 2023 list.

Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers. We are seeking professional individuals with superior customer service skills, a willingness to learn, and a strong drive to showcase their scheduling abilities.

Primary Responsibilities

• Communicate: Professionally engage with patients, families, staff, and funder organizations
• Process: Quickly handle funder referrals and updates in the EMR (Procura)
• Review: Collaborate with Supervisors, field employees and patients to assess service needs
• Schedule: Assign care providers based on client needs, geographic area, staff skill-set and availability
• Coordinate: Ensure consistent caregiver assignments and service delivery
• Notify: Keep patients and staff informed of initial and ongoing schedules
• Utilize: Optimize staff schedules to meet their availability and client care needs
• Document: Maintain accurate records in the EMR
• Resolve: Address patient concerns promptly and follow escalation pathways

Why Join Us?

• Immediate Impact: Make a real difference in the lives of employees, patients and their families
• Competitive Salary: Earn a competitive wage commensurate with experience
• Health Benefits: Comprehensive health, dental, and vision insurance for you and your family
• Paid Time Off: Competitive leave time to ensure work-life balance
• Retirement Plan: Employer-contributed retirement savings plan
• Supportive Team: Be part of a collaborative and supportive team environment
• Growth: Opportunities for professional development and career growth

Education

• Secondary School Diploma
• Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred

Experience And Abilities

• A minimum of two years related customer service experience, preferably in healthcare
• Proven customer service skills, preferably in healthcare or other high-paced customer service environment
• Strong ability to communicate effectively, both written and oral, in English
• Ability to handle issues and problem solve with tact and diplomacy
• Excellent computer skills (Windows, Microsoft Office, Internet, EMR)
• Ability to prioritize and handle multiple demands in a fast-paced environment
• Proven organizational and teamwork skills; able to work independently and prioritize workload
• Positive work and attendance performance essential
• Strong interpersonal skills including demonstrated ability to build rapport and connections
• Advanced competency in keyboarding and scheduling software with a willingness to learn
• French language proficiency will be considered an asset and is a requirement for all Quebec locations

Compliance and Inclusion

Bayshore is committed to a high quality and safe environment for both staff and clients/patients. Depending on provincial regulations and the position, new hires may be required to provide proof of vaccination. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis. Bayshore commits to equity, diversity & inclusion and fostering an inclusive workplace in compliance with all provincial and territorial legislation.

Primary Location

NB-Moncton