Client Service Associate (CSA) - Planning & Scheduling - Part-time 0.4

VON Canada; North Bay; On-site; CAD 60,000 - 80,000; Part time

Job summary

A community health care provider in North Bay is seeking a part-time Client Service Coordinator. This role involves scheduling client visits, managing inquiries, and ensuring quality care delivery within a busy team environment. Candidates should have strong customer service skills and experience in a logistics or scheduling setting. Competitive salary and benefits are offered.

Benefits

Competitive salaries and vacation time

Tiered Benefits (health, dental, LTD)

Defined Benefit Pension Plan

Qualifications

• High School Diploma required, University/College education preferred.
• Proficiency with MS Office programs, Outlook, and database management.
• Experience with scheduling software is an asset.

Responsibilities

• Assign client visits to nurses and support workers.
• Process client referrals and handle inquiries.
• Ensure daily staffing levels meet quality client care needs.

Skills

Customer service skills

Problem-solving

Proficiency with MS Office

Experience in logistics/scheduling

Familiarity with scheduling software

Education

High School Diploma

University/College education preferred

Office Administration Certificate

Medical Terminology Certificate

Tools

MS Office

Procura

Job description

Requisition Details: Employment Status: Permanent, Part-time (0.4 FTE)
Program Name: Visiting Nursing
Number of Hours Bi-Weekly: 30
Work Schedule: Days, Evenings, Weekends
On Call: No
Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

Looking for a career in health care that provides you with an opportunity to make a difference in your community? If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you. Join our Client Service Team today!

About us: VON provides home and community care to more than 10,000 people every day in Ontario and Nova Scotia. As a registered charity and not-for-profit, our organization is all about the difference we can make in people’s lives. Working at VON is more than just a job, it is a career that impacts how Canadians live.

Our Client Service Team operates 365 days per year and is provided with consistent schedules which have day shifts and an evening and weekend rotation.

What you’ll do:

• Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures
• Daily activities include receiving and processing client referrals and updates, responding to phone inquiries from clients, doctors, service providers, and other agencies, advanced scheduling, daily scheduling changes (i.e., sick calls, client cancelations, new client admissions), and other administrative duties
• Work closely with team members and management to ensure daily staffing levels are sufficient, and the delivery of quality client care and service are met, as well as forecasting weekly staffing needs
• Support clients, nurses, and home support workers to ensure delivery of quality care
• Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines
• Ensure that confidential information relating to clients, work colleagues, suppliers, and VON’s operations are properly protected and not disclosed to third parties
• Other duties/tasks as assigned by manager

What we offer you:

• Competitive salaries and vacation time
• Tiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employees
• Defined Benefit Pension Plan with company contribution for eligible employees
• Comprehensive orientation program
• Opportunities for skill development, eLearning, and career advancement
• Experience with new health care technology such as CellTrak and Procura
• Be part of a health care team that provides support to people in your community and frontline workers

What you need:

• University/College education preferred, High School Diploma required
• Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
• Proficiency with MS Office programs, Outlook, faxing software, and database management
• Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset
• Experience in a health care environment is an asset
• Previous customer service experience in a contact center environment is considered an asset
• Experience in a unionized environment is considered an asset
• A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment
• The use of Personal Protective Equipment (PPE) may be required

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.