Client Service Advisor

All Brite Glass; Kitchener; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading local glass service provider in Kitchener is seeking a Client Service Advisor to enhance client experiences. You will assist clients in-shop and online, provide accurate service quotes, and manage appointments. The ideal candidate excels in communication, is client-focused, and thrives in a fast-paced environment. Competitive pay of $45,000 – $60,000+ along with bonuses and health benefits are offered.

Benefits

Competitive Pay

Monthly Sales & Performance Bonuses

Group Health & Dental Benefits

Health & Fitness Bonus

Birthday Off

Career Growth Opportunities

Qualifications

• Experience in a client service, sales, or front-desk role.
• Strong communication skills and friendly demeanor.
• Ability to prioritize and work in a fast-paced environment.

Responsibilities

• Provide exceptional client service in-shop, by phone, email, and text.
• Create accurate quotes for windshields and auto glass.
• Schedule appointments and manage workflow.

Skills

Client service experience

Strong communication skills

Ability to multitask

Organized and detail-oriented

Reliable and accountable

Comfortable with computers

Job description

Join a Company That Sees the Big Picture

All-Brite Glass & Tint is a leading, locally owned and family-operated business serving the automotive, commercial, and residential markets for over 30 years. Known for quality, safety, and trust, we deliver expert Glass Repair, Replacement, and Window Film Services across the Tri-City region and beyond.

We’re growing — and we’re looking for a friendly, driven, and detail-oriented Client Service Advisor who thrives on helping people and creating an exceptional client experience. As the first point of contact in our automotive glass department, you'll play a vital role in delivering the WOW experience All-Brite is known for.

Whether assisting clients in person, over the phone, or online, you'll be part of a tight-knit, high-performing team that values integrity, teamwork, and excellence in everything we do.

As a CSA at All-Brite, you’ll be empowered to learn, grow, and contribute to a team dedicated to helping people see clearly — both through their glass and through an exceptional service journey.

Key Responsibilities – What You’ll Be Doing

• ✅ Provide exceptional client service in-shop, by phone, email, and text
• ✅ Create accurate quotes for windshields, auto glass, tint, and related services
• ✅ Confidently sell and upsell products and services, explaining features and benefits
• ✅ Schedule appointments, manage workflow, and coordinate with technicians
• ✅ Check in clients and vehicles, gather accurate service details, and ensure a seamless experience
• ✅ Process payments, invoices, and billing in our system
• ✅ Clearly communicate service timelines, expectations, and aftercare instructions
• ✅ Maintain a clean, organized, and professional reception and client lounge area
• ✅ Support insurance inquiries, claims coordination, and documentation as needed
• ✅ Contribute to a positive team environment where clients feel genuinely cared for

What We’re Looking For in an Ideal Team Member

• ✅ Experience in a client service, sales, or front-desk role (automotive or service industry experience is a bonus, not a requirement)
• ✅ Strong communication skills — confident on the phone and in person
• ✅ Friendly, professional, and client-focused — you genuinely love helping people
• ✅ Ability to multitask and prioritize in a fast-paced environment
• ✅ Organized and detail-oriented with strong follow-through
• ✅ Reliable, punctual, and accountable — you take ownership of your work
• ✅ Naturally calm, solutions-focused, and capable of handling pressure gracefully
• ✅ Comfortable with computers, quoting systems, and digital communication tools
• ✅ Embodies the Ideal Team Player mindset — humble, hungry, and people smart (Patrick Lencioni)

WHAT YOU GET – WHY TEAM MEMBERS CHOOSE ALLBRITE

• ✅ Competitive Pay: $45,000 – $60,000+ (base + performance bonuses)
• ⚡ Monthly Sales & Performance Bonuses
• ❤️ Group Health & Dental Benefits
• 💪 Health & Fitness Bonus – Because well-being matters
• 🎉 Birthday Off + Wellness/P Days
• 🚗 Clean, Professional Workspaces & Client Lounge
• 📈 Career Growth & Development Opportunities
• 🌟 A Culture of Appreciation – We Recognize, Re-Appreciate, and Reward