Client Service Administrator (on going recruiting)

FMi Logistics Inc.; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A logistics company in Calgary is seeking a Client Service Administrator to act as a liaison between customers and operational leadership. The role involves managing customer relations, coordinating logistics, and ensuring all contract requirements are fulfilled effectively. Ideal candidates will have strong organizational skills and a minimum of 2 years of customer service experience in the logistics industry. Competitive compensation and benefits are offered, along with opportunities for career growth.

Benefits

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On‑site parking

Paid time off

Tuition reimbursement

Qualifications

• Minimum 2 years of customer service experience.
• Experience in logistics industry required.
• Background in multi-client warehouse operations.

Responsibilities

• Serve as key contact with customer groups.
• Coordinate with operational managers.
• Ensure customer contract requirements are met.
• Communicate service opportunities and feedback.

Skills

Good people skills

Workload planning

Organization skills

Ability to work well in a fast‑paced environment

Excellent communication skills

Education

Post‑secondary education in business or supply chain logistics

Tools

Office 365 applications

Job description

About Us

FMi is a leading freight forwarding and logistics company, providing efficient and reliable solutions to businesses worldwide since 1996 with headquarters in Calgary – Western Canada and a presence in Eastern Canada. FMi Logistics delivers dependable and damage‑free transportation solutions, commercial warehousing services, saving businesses valuable time and money. With extensive experience in global supply chain operations, we excel in fostering strong business relationships and ensuring smooth product flow across diverse marketplaces. Our services offer personalized attention, constant communication, and competitive pricing. Trust our experienced team for warehousing, shipping, and logistics solutions, and elevate your business with reliable, cost‑effective services.

Job Title: Client Service Administrator

Job Summary

We are looking for a Client Services Administrator who functions as the liaison between the customer and site operational leadership. You achieve a balance between customer requirements and FMi Logistics needs, act as the main contact with our customer and help in maintaining a great relationship with them. You must be approachable and be able to multitask.

Job Responsibilities

• Customer Relations
• Ensure customer contract requirements are administered as applicable.
• Ensure customer initiatives, special processes, data requests are fulfilled consistently, timely, and without impact to daily work processes.
• Serve as key contact with customer groups, including development and deployment of new or revised processes to meet customer goals and satisfaction.
• Ensure client and company initiatives are deployed and requirements are fulfilled as requested.
• Coordinate transportation and delivery of customers’ orders as required.
• Prepare action plans and schedules to identify existing client growth, opportunity, and exposure for vertical integration.
• Communicate service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Process and report on key support areas of account performance.
• KPI development and implementation of corrective action plans as necessary.
• Coordinate with operational managers value‑added services as required by customer.
• Report department goals and metrics and assist with individual goals to align with company, site, and customer objectives.
• Quarterly client reviews with management team.
• Inventory control and quality assurance.
• Ensure that all records and reports for client activity are prepared on a timely basis and effectively maintained.
• Identify potential discrepancies in inventories and resolve them.
• Coordinate and perform the taking of physical inventories in accordance with the client’s requirements, investigate inventory variances; direct the performance of daily and weekly cycle accounts and adjust inventory records if necessary.
• Track order and receiving accuracy on a daily basis.
• Conduct random audits weekly of inbound shipments to ensure correct description, quantity, and location match WMS records.
• Performs other duties as assigned.

Qualifications and Skills

• Good people skills
• Workload planning
• Organization skills
• Ability to work well in a fast‑paced and high‑intensity environment
• Ability to interact effectively at multiple levels in support of customer relationships
• Excellent communication and presentation skills and high integrity

Education and Experience Requirements

• Post‑secondary education in business or supply chain logistics or equivalent experience
• Previous experience in multi‑client warehouse operations
• Customer service background
• Knowledge of transportation systems
• Two years in the logistics industry required
• Highly proficient in Office 365 applications

Job Type

Full‑time

As a valued member of our team, we offer competitive compensation. Along with your salary, you’ll be under Operating Team‑Performance Bonus and have plenty of incentives to continue learning and growing your skills through an education reimbursement program and our support. Working at a rapidly expanding company means you’ll have plenty of interesting assignments, diverse challenges, and opportunities for career growth. No need to pay for parking or public transport – parking is free and right beside the building. We care about outcomes, and we like people who are results‑driven, creative problem‑solvers, and curious.

Benefits

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On‑site parking
• Paid time off
• Tuition reimbursement

Schedule

• 8‑hour shift

Experience

Customer service: 2 year minimum required

Work Location

On Site, One location – Calgary, AB

Are You a Good Fit?

Think you’ve got what it takes? Are you ready to join a great team? Please submit your application today!