Client Service Administrator

Open Door Group; Sechelt; On-site; CAD 60,000 - 80,000; Part time

Job summary

A progressive non-profit organization is seeking a Client Service Administrator to provide exceptional customer service and administrative support. The role involves direct contact with clients, managing inquiries, and performing various office tasks. This position requires strong communication skills and proficiency in computer applications, plus a minimum Grade 12 education and related experience. Training will be provided as necessary. The organization encourages diverse applicants.

Benefits

Employee and Family Assistance program

10% in lieu of vacation and statutory holiday pay

Opportunity to purchase benefits package after 180 hours

Qualifications

• Must have effective verbal and written communication skills.
• Ability to maintain composure and resolve conflicts under pressure.
• Capable of working both independently and as part of a team.
• Must manage deadlines effectively while providing quality client service.
• Proficiency in standard computer applications is necessary.

Responsibilities

• Serve as the primary point of contact for clients at centers.
• Deliver exceptional customer service to a diverse clientele.
• Perform administrative tasks including data entry and scheduling.
• Support the center's operations as needed, including covering for administrative roles.

Skills

Effective communication

Conflict resolution

Independence

Task management

Computer proficiency

Education

Grade 12

Office Administration Certificate

Non-Violent Crisis Intervention Training (post-hire)

Related experience (1 year)

Tools

Microsoft Office Suite

Adobe Acrobat Pro

Job description

Open Door Group (ODG), a trailblazing non‑profit organization serving communities across Canada, is looking for a Client Service Administrator to join our team!

Salary: $24.76 to $26.38 per hour (Grid 5, Health Sciences Association Community Bargaining Agreement)

Status: Casual

Hours of Work: Up to 36 hours per week, on an as and when needed basis. There are no guaranteed hours of work in this position, however, there will be an initial training period where the successful candidate will work close to full time hours. Following this, casual staff are required to provide availability such that they are able to work a minimum of 225 hours over any 12 month period in order to maintain employment status.

Location: The primary work location for this position will the Open Door Group Sechelt location.

The Client Service Administrator is the primary point of contact for customers visiting and contacting Open Door Group centers. This role focuses on delivering an exceptional customer experience to a diverse clientele by providing a warm welcome, effectively navigating clients to appropriate services, responding to inquiries, supporting service applications, and orienting clients to the center's resources.

The Client Service Administrator also plays a critical role in supporting the center's operations by performing administrative tasks such as data entry, maintaining resource centre information, scheduling appointments, answering, and directing incoming calls. This role may also provide support by covering the duties of the Administrative Assistant if operationally required.

Please see the full job description for a detailed description of the responsibilities included in this position. Full posting and job description are available here: https://www.opendoorgroup.org/about-us/join-our-team

Why Open Door Group?

Champion of Great Workplaces: ODG proudly holds the title of one of Canada's Certified Great Places to Work, fostering a culture of compassion and authenticity. Join a team that values your unique contribution and believes in the boundless potential of every individual.

Competitive Compensation and Benefits: As a Certified Living Wage Employer, ODG is committed to offering more than just a job. Your well‑being matters, and we provide an Employee and Family Assistance program to support you. This is not a benefited position; however the successful candidate will receive 10% in lieu of vacation and statutory holiday pay and will have the opportunity to purchase an affordable benefits package after 180 hours of work.

Community Impact: Be part of an organization that goes beyond the conventional, providing tailored employment services to build strong workforce ecosystems and thriving communities. Your work will directly contribute to the social and economic well‑being of the community.

What you bring to the position

• Ability to communicate effectively, both verbally and in writing.
• Ability to foster positive relationships with individuals from diverse backgrounds, resolve conflicts diplomatically, and maintain composure under pressure.
• Ability to work independently and in cooperation with others.
• Ability to meet deadlines, manage varied tasks, and work under pressure while maintaining quality, client‑centered service.
• Proficient in using standard computer hardware and software applications, including Microsoft Office Suite (Word, Excel, Outlook, PPT), Adobe Acrobat Pro, internet navigation, email communication, and formatting documents.

Qualifications

• Grade 12;
• Office Administration Certificate;
• Non‑Violent Crisis Intervention Training (can be acquired after hire);
• Recent, related experience of one year;
• Or an equivalent combination of education, training, and experience;
• Or other qualifications determined to be reasonable and relevant to the level of work.
• Must pass a criminal background check.

Open Door Group values diversity and is committed to providing an inclusive work environment. We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve and encourage applications from Indigenous peoples, individuals of all genders and sexual orientation, origin and ethnic affiliations, disability, age, and religion.

We strive to ensure an accessible experience for candidates. If you require an alternative method to submit your application, please contact us toll‑free at 1 866 377 3670 and ask to speak with an HR representative, or you can email us at [e-mail].

Only shortlisted candidates will be contacted.

Thank you for your interest in joining the Open Door Group team!