Client Security Officer Manager

PwC; Toronto; On-site; CAD 112,000 - 163,000; Full time

Job summary

A global consulting firm is seeking a Client Security Officer Manager in Toronto, Ontario. This role involves leading cybersecurity strategies and implementations while managing client relationships. You will assess environments and propose improvements, ensuring quality delivery and compliance with best practices. The ideal candidate has over 10 years of experience in cybersecurity management, excellent communication skills, and knowledge of MSSP models. A competitive salary range is offered, along with flexible working conditions.

Benefits

Competitive compensation package

Inclusive benefits

Flexibility programs

Qualifications

• Minimum of 10 years of relevant experience in cybersecurity.
• Strong understanding of MSSP delivery models and managed detection/response services.
• Proven experience managing diverse clients, including Quebec-based organizations.

Responsibilities

• Assess client environments, identify gaps, and recommend improvements.
• Oversee all stages of engagement ensuring structured reporting.
• Ensure consistent delivery quality across assigned accounts.

Skills

Cybersecurity

Client Management

Communication

Analytical Thinking

Agile Methodology

Presentation Skills

Education

Bachelor's or master's degree in computer science, Information Security, or a related field

Tools

Azure Data Factory

Job description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

Job Description & Summary

At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data.
The Client Security Officer (CSO) acts as a trusted advisor, ensuring clients’ security posture aligns with evolving threats, regulatory requirements, and business priorities. The role combines consulting experience, technical oversight, and client relationship management to deliver high‑value security outcomes.
The CSO Manager role is focused on cybersecurity strategy and implementation, with strong expertise in Managed Security Services Provider (MSSP) models.

Meaningful work you’ll be part of

As a Client Security Officer Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

• Assess client environments, identify gaps, and recommend improvements to strengthen defenses and align with cybersecurity best practices
• Oversee all stages of engagement—onboarding, delivery, operations, and offboarding—ensuring structured reporting and stakeholder alignment.
• Monitor service quality through SLA tracking, health checks, and remediation efforts; maintain risk registers for MDR and CaaS services.
• Respond to inquiries, manage escalations, and ensure consistent delivery quality across assigned accounts.
• Drive initiatives to enhance investigation depth, incident response timeliness, and communication protocols.
• Coordinate inputs from functional, technical, and product teams; ensure deliverables meet scope and client expectations.
• Lead end‑to‑end proposal development for strategic growth and high‑quality submissions.
• Regularly review deliverables to ensure they meet scope requirements and client expectations.
• Maintain and update action logs for findings requiring client input or internal remediation.
• Conduct periodic client environment health checks to identify technical, procedural, or engagement‑level gaps.
• Ensure consistent delivery quality across assigned clients by implementing structured reviews, aligning with client expectations, and driving continuous improvement initiatives. This includes oversight of investigation depth, incident response timeliness, escalation protocols, and communication practices to enhance service confidence and operational outcomes.
• Manage client feedback and escalation processes, working with delivery teams and leadership to resolve issues expediently and transparently.
• Coordinate inputs from functional, technical, and product teams.
• Ensure quality delivery as per the client success playbooks, templates, tooling and Statement of Work.

Experiences and skills you’ll use to solve

• Bachelor's or master's degree in computer science, Information Security, or a related field.
• Minimum of 10 years of relevant experience in cybersecurity, with a focus on management consulting with extensive client management experience.
• Strong understanding of MSSP delivery models and managed detection/response services.
• Proven experience managing diverse clients, including Quebec‑based organizations, and navigating bilingual environments.
• Strong communication and presentation skills, with the ability to articulate complex technical concepts to non‑technical stakeholders.
• Exceptional communication and presentation skills for both technical and executive audiences.
• Ability to articulate complex security concepts in business terms.
• Familiarity with Canadian regulatory frameworks and industry‑specific compliance requirements.
• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more a bout our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

Education

Degrees/Field of Study required: Qualifications not specified.

Optional Skills

Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Azure Data Factory, Coaching and Feedback, Communication, Creativity, Cybersecurity, Cybersecurity Framework, Cybersecurity Policy, Cybersecurity Requirements, Cybersecurity Strategy, Embracing Change, Emotional Regulation, Empathy, Encryption Technologies, Inclusion, Intellectual Curiosity, Learning Agility, Managed Services, Optimism, Privacy Compliance, Professional Courage.

Desired Languages

Not Specified.

Travel Requirements

Not Specified.

Government Clearance Required?

No.

Available for Work Visa Sponsorship?

No.

Salary Range

The salary range for this position is $112,400 - $162,400. The posted salary range represents the expected hiring range for PwC locations in major city centres. Base salary is determined by your skills, experience, qualifications and work location. Eligible employees may have opportunities to participate in variable incentive pay programs.

Accreditation and EEO Statement

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process. PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.