Client Relationship Manager

Util-Assist Inc.; Newmarket; Presencial; CAD 90.000 - 125.000; Jornada completa

Descripción de la vacante

Util-Assist Inc. is seeking a Client Relationship Manager to join our Business Development team in Canada.

You will build and sustain long-term client relationships, ensuring service needs are met and issues resolved, while collaborating with multiple departments to improve support programs and client satisfaction. Regular in-person engagement is required at client sites in the Greater Toronto Area, with some time at our office.

Formación

• 3-5 years’ experience managing a client portfolio in professional services.
• Experience in sales, account management or customer service.
• Advanced knowledge of client operations to support solution development.
• Strong knowledge of the utility industry.
• Expert MS Office skills.

Responsabilidades

• Act as the main client contact and develop plans to meet business requirements.
• Meet regularly with clients and resolve concerns.
• Coordinate with departments to ensure client satisfaction and effective service.
• Develop and coordinate Statements of Work (SOWs).
• Support procurement processes and invoicing.
• Assist with contract negotiations and pricing details.
• Ensure timely and accurate invoicing documentation.
• Communicate problem resolutions and product/service updates.

Conocimientos

Client relationships

Sales experience

Customer service

MS Office

Utilities industry knowledge

Educación

Bachelor of Business Administration, Communications or Marketing

Herramientas

MS Office Suite

Descripción del empleo

Who We Are

Util-Assist is a leading consulting and services partner to electric, water, and gas utilities across North America. We help utilities navigate digital transformation—empowering them with smart technology, data-driven solutions, and customer-first services. From outage communications to billing support and grid security, we’re reshaping how utilities serve their communities.

At Util-Assist, our people are our power. We foster a flexible, supportive workplace grounded in four core values: Deliver Excellence, Put People First, Do the Right Thing, and Be Humble. Recognized as a Great Place to Work®, we offer rewarding, purpose-driven careers where you can grow, innovate, and make a real impact.

Learn more at www.util-assist.com.

The Opportunity

We are seeking a skilled Client Relationship Manager to join our growing Business Development team! The Client Relationship Manager plays a crucial role in building and maintaining long-term relationships with clients to ensure their service requirements are met and issues are resolved. The incumbent collaborates with departments and working groups to improve customer support programs and enhance satisfaction in order to retain clients.

What You’ll Be Doing

• Act as the main point of contact with clients and develop plans to provide solutions for their business requirements.
• Meet regularly with clients and resolve client concerns.
• Liaise with direct service channels to ensure client needs are fulfilled effectively.
• Collaborate with other departments to ensure clients are satisfied with organizational products and services.
• Support clients through project cycles to ensure they have a positive experience and ensure transparency throughout the process.
• Work with the project team to clarify client scope and expectations and ensure consistent, on-time deliverables.
• Develop and coordinate Statements of Work (SOWs), working with clients and internal teams to ensure scope, deliverables, timelines, and requirements are accurately documented.
• Work with client procurement teams to facilitate procurement requirements, including the processing of purchase orders (POs) and related documentation.
• Work as an intermediary between clients and vendors and coordinate meetings to discuss business requirements and solution business challenges.
• Assist with contract negotiations, product and pricing details for clients.
• Coordinate with clients and internal teams to support timely and accurate invoicing, including following up on required documentation and approvals.
• Deliver correspondence regarding problem resolutions, product and service features/upgrades and company changes, for new and existing customers.

Work Location & Travel Requirements

• This role requires regular in-person attendance at client and Util-Assist locations.
• The role will generally require four (4) days per week at client sites and one (1) day per week at the Util-Assist office, subject to change based on client, project, and business needs.
• Ability to travel to client locations throughout the Greater Toronto Area and other locations as required.

What You Bring

• Bachelor of Business Administration, Communications or Marketing
• 3-5 years’ experience working in a professional services industry managing a portfolio of clients
• Prior experience in sales, account management and/or a customer service role
• Advanced knowledge of client operations to support the development of client solutions
• Strong knowledge of the utility industry
• Expert MS Office skills

Who You Are

• Ability to inspire, influence and negotiate business deals with clients
• Strong organizational and time management skills
• Advanced problem-solving skills and the ability to develop solutions to enhance client efficiency and productivity
• Expert team collaboration skills and the ability work with other departments to develop strategies that benefit clients
• Advanced entrepreneurial skills with the ability to deliver innovative, creative and custom client solutions
• Strong leadership skills

$90,000 - $125,000 a year

Why You’ll Love Working at Util-Assist

• Work-Life Balance: Enjoy a truly flexible work environment with hybrid work arrangements and adaptable hours.
• Summer Hours Program: Work a compressed workweek to enjoy extra days off from June to August.
• Upfront Vacation & Birthday Day Off: Get your full vacation balance at the start of the year and celebrate your birthday your way with a paid day off during the month of your birthday.
• Award-Winning Culture: Be part of a collaborative, inclusive, and growth-focused team that’s proud to be certified as a Great Place to Work® four years running.
• Comprehensive Wellness Support: Access a full Employee Assistance Program with mental health resources, Nutritional Health Coaching, and recognition as one of the Best Places to Work for Mental Wellness in 2026.
• Career Growth: Thrive in a fast-growing company where your ambitions are supported and your development matters.
• Innovative Environment: Work at the forefront of utility transformation, surrounded by forward-thinking teammates and impactful projects.
• Competitive Compensation: Receive a pay package that recognizes your expertise and contributions.
• Comprehensive Benefits: Access generous health and dental coverage, and RRSP matching to support your long-term goals.
• Parental Leave Top-Up: Growing your family? We provide enhanced support through our parental leave top-up program.

To work with us, successful candidates must complete a SIN and passport verification and pass a police vulnerability check.

We understand that great talent comes in many forms—even if you don’t meet every requirement listed, we encourage you to apply if you’re excited about the role and eager to learn and grow in a dynamic environment.

Util-Assist is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals and provide accommodations during the recruitment process upon request. To request accommodation, please contact us at [e-mail]. All accommodation requests will be handled confidentially.

Please note that Util-Assist does not offer immigration-related support, such as visa sponsorship, work permit applications, or permanent residency assistance. Candidates must have current legal authorization to work in Canada or the U.S. Sponsorship decisions, if any, are made on a case‑based basis based on business needs.

We thank all applicants for their interest in Util-Assist; however, only those selected for an interview will be contacted.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.