Client / Provider Success Manager

Stafflink; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A growing healthtech platform in Ontario is seeking a Provider Success Manager to support healthcare providers. The role involves engaging clinicians, guiding them through the onboarding process, and ensuring compliance with local regulations. Ideal candidates will have experience in healthcare operations and a strong understanding of the Canadian healthcare system, particularly in virtual care and private markets.

Qualifications

• Experience in healthcare operations, practice management, or provider enablement.
• Familiarity with primary care, telehealth, or multi-provider environments.
• Knowledge of private/direct-pay markets and virtual care regulations.

Responsibilities

• Engage prospective clinicians and guide them through the signup process.
• Identify in-demand specialties and care models aligned with regional needs.
• Deliver an efficient, tech-supported onboarding experience for providers.
• Educate new providers on building sustainable, direct-to-patient practices.
• Collaborate with product, marketing, and operations teams.
• Ensure compliance with Ontario’s regulatory frameworks.

Skills

Experience in healthcare operations

Knowledge of the Canadian healthcare system

CRM experience

Job description

Job Description

We are thrilled to be partnered with a growing healthtech platform on a mission to make healthcare fast, transparent, and accessible. This innovative start-up is expanding into Canada and is seeking a strategic and operationally minded Provider Success Manager to support healthcare providers.

Key Responsibilities

• Engage prospective clinicians, communicate the company's model clearly (especially the uninsured / direct-pay positioning), and guide them through signup.
• Identify in-demand specialties and care models aligned with regional needs (e.g., walk-in-style virtual clinics, mental health support, minor urgent care).
• Deliver an efficient, tech-supported onboarding experience—including digital profile setup, virtual care readiness, and professional liability (malpractice) navigation aligned with Canadian standards.
• Educate new providers on how to build sustainable, direct-to-patient practices using the platform's tools and marketplace strategies.
• Collaborate with product, marketing, and operations to continuously improve the provider experience.
• Ensure compliance with Ontario’s regulatory frameworks, including College of Physicians and Surgeons of Ontario (CPSO) telemedicine guidelines and local standards for virtual care delivery.

Qualifications

Experience in healthcare operations, practice management, or provider enablement—especially in primary care, telehealth, or multi-provider environments.

Knowledge of the Canadian healthcare system, with a focus on private / direct-pay markets, virtual care regulations, and professional liability coverage (e.g., CMPA or HIROC).

CRM experience.

Bonus: Experience working in direct primary care, concierge medicine, or healthcare startups in Canada.