Client Partner, Learning & Development

Fraser Health; British Columbia; On-site; CAD 70,000 - 85,000; Full time

Job summary

A health authority in British Columbia seeks an Educational Consultant to design, develop, and deliver training programs in Workplace Health & Safety. This role involves collaborating with stakeholders to create e-learning resources and evaluating program effectiveness. The ideal candidate holds a Bachelor's degree in Education with at least five years of relevant experience in a healthcare setting. The position emphasizes strong problem-solving skills and proficiency in instructional design.

Qualifications

• 5 years of experience in education within a healthcare environment.
• Experience in developing educational programming and training resources.
• Strong knowledge of e-learning modalities.

Responsibilities

• Collaborate with teams to develop quality e-learning programs.
• Provide support on education strategies and curriculum design.
• Evaluate effectiveness of initiatives and make necessary improvements.

Skills

Adult learning principles

Curriculum development

Instructional design

Project management

Microsoft Office proficiency

Problem-solving skills

Customer service orientation

Education

Bachelor’s degree in Education or related discipline

Tools

E-learning development software

Learning management systems (LMS)

Job description

Detailed Overview

Working provincially to support Workplace Health & Safety initiatives, this position consults with and works collaboratively with provincial stakeholders to design, develop, and deliver educational programming and training resources, including e-learning technologies based on adult learning principles, for provincially standardized tools and resources across all Health Authorities and Providence Health Care. Works with key stakeholders in the development and implementation of related communications / change management plans to support the strategic and operational priorities of Provincial Workplace Health Services and to support local implementation for a variety of users.

Responsibilities

• Collaborate with local, provincial teams, stakeholders and clients to conceptualize, assess, design and develop education using online and other e-learning modalities ensuring quality, consistency and learner-centered education related to provincial Workplace Health & Safety programs, systems and reports.
• Provide support to provincial and local Health & Safety teams on learning needs assessments and education strategies including curriculum design, materials development and system documentation to standardize procedures and user processes, as well as communication campaigns for changes to service delivery and/or resources.
• Coordinate and lead the consultation with internal and external stakeholders to conceptualize and develop content into online courses using eLearning development software, provide an online draft for review, make amendments based on feedback, ensure quality standards and upload & test the course for the intended audience.
• Lead a regular review process for each course to ensure currency and make improvements based on evaluations.
• Evaluate the effectiveness of provincial initiatives/courses, activities and resources based on identified objectives, learning indicators and outcomes; create and utilize evaluation tools and models to determine opportunities for quality improvement.
• Compile evaluation results and provide recommendations regarding improvements.
• Support the communication of change management plans for the implementation of provincial workplace health systems, reports and programs.
• Develop and communicate corporate standards and education guidelines for the delivery of online/e-learning education, and meet regularly with health authority stakeholders to support their implementation or modify the plan or its components.
• Design and implement educational materials, and other multimedia resources to support the implementation of various provincial projects as required.
• Utilize best practices in educational learning theory and instructional design methodology suited for resource development.
• Develop and support the Provincial Health & Safety Systems SharePoint site by designing, preparing, updating and managing pages.
• Coordinate and maintain various user help manuals, bulletins, online training and other user reference documentation.
• Participate in local Health Authority and Providence Health Care education/communication projects on a consulting basis on request, and provide assistance with related Provincial Workplace Health Services projects as needed.

Qualifications

Education and Experience: Bachelor’s degree in Education, or related discipline with specific courses in adult education and/or e-learning/online educational design, plus five years recent related experience in education, in a complex health care environment or an equivalent combination of education, training and experience.

Competencies

• Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates conditions for people to succeed.
• Demonstrated knowledge of adult learning principles, curriculum development, instructional design and evaluation skills.
• Demonstrated ability to model teaching using online/e-learning modalities.
• Demonstrated ability to plan, write, edit and evaluate educational materials/content.
• Demonstrated ability to deal effectively with others.
• Evidence of strong problem solving skills, ability to resolve conflicts, customer service orientation.
• Demonstrated ability to organize work, manage projects, and meet requested deadlines in a customer-focused, dynamic environment with multiple and shifting priorities.
• Ability to use and/or learn to use a variety of software applications relevant to the department and to teach co-workers how to use these applications.
• Demonstrated proficiency with Microsoft Office products and familiarity with common education technologies, e.g., course authoring tools, virtual training platforms, learning management systems (LMS).
• Demonstrate ability to facilitate change and participate effectively on collaborative change initiatives.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. People — those we care for and those who care for them — are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner. Together, we are the heart of health care.