Client-First Banking Advisor | Growth & Impact

National Bank; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Ottawa is seeking a Banking Advisor. In this role, you will greet clients, provide advice on banking solutions, and ensure their satisfaction. The ideal candidate will have a college diploma, experience in customer service, and a positive attitude. This position offers flexible benefits and opportunities for career advancement within a supportive team environment.

Benefits

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Opportunities to get involved in community initiatives

Telemedicine service

Qualifications

• Customer service experience, inclusive attitude and openness to diversity.
• Positive attitude and empathy for clients.
• Ability to adapt to different situations.

Responsibilities

• Greet clients and answer questions.
• Help clients use our banking applications and ABMs.
• Give advice and offer transaction solutions for Personal Banking clients.
• Ensure client satisfaction and engagement.

Skills

Customer service experience

Listening skills

Empathy

Adaptability

Interest in technology

Education

Hold a college diploma (DEC) or equivalent

Job description

A leading financial institution in Ottawa is seeking a Banking Advisor. In this role, you will greet clients, provide advice on banking solutions, and ensure their satisfaction. The ideal candidate will have a college diploma, experience in customer service, and a positive attitude. This position offers flexible benefits and opportunities for career advancement within a supportive team environment.